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Careers with SnapComms

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About us

SnapComms is an award winning innovative company starting small, growing big with no sign of stopping. Our vision is to make internal communication with employees a breeze in medium to very large sized organizations. We are passionate about providing the best solution to our customers by thinking about the future and listening to their feedback.

SnapComms future proofs staff by providing a wide range of opportunities to grow and upskill. Our environment promotes continuous improvement and forward thinking in all areas so why not be forward thinking as part of the SnapComms family!

We're made up of dedicated directors, dynamic developers, superstar sales people, terrific testers, passionate product experts, a tremendous tech support team, and a magnificent marketing team.

 

No Unicorns here

Here at SnapComms we believe happy people mean happy customers. We have consciously made the decision not to take Venture Capital funding. We believe that our people and customers are our priorities and should never take second-place to profit. We love the fact that we are creating new jobs and helping people find work they love. SnapComms is an organically grown business from customer revenues. We only grow if customers love us and that's the way it should be.

With over 1 million enterprise users in over 45 countries plus double growth year-on-year tells us we are doing okay (but we are always trying to do better - if you think you have what it takes to help us grow, send through your CV and a bit about the skills you can bring to SnapComms at Jobs@SnapComms.com

SnapComms Perks

 

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Location, location, location

Located in Central Takapuna, Auckland, SnapComms is conveniently 5 minutes walk from the beach and shops making lunchtime a real break!

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Our own espresso machine

For the coffee fiends.

SnapComms has coffee beans delivered to the office fortnightly so there's always a fresh supply.

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Sunny private deck

Outdoor seating on our deck where we grow chilies and jalapenos or sit to eat lunch.

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Modern offices

Open plan offices, with optional stand up desks and quiet working spaces, help promote our awesome team environment.

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BBQs

Monthly themed staff BBQs for an end of week pick-me-up.

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Pets welcome

Allergies permitting, pet visits from staff members including a guide dog in training.

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You deserve to relax

And you can with our monthly Massages thanks to EnergizeNZ.

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Flexible hours

Flexible work, work from home, come in early or late leave early or late.

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 Feeling fruity?

Fresh fruit delivered to the office twice a week.

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Casual dress-code

Wear anything you feel comfortable in, not just on Fridays.

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Birthday perks

SnapComms likes to celebrate birthdays with cake for morning tea on your Birthday.

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Free parking 

Car parks supplied, because parking isn't cheap.

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Volunteering

Give back to the community with two paid volunteering days per year.

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Social Club

Contribute to SnapComms' Social Club to be part of the fun with the rest of the team!

Want a glimpse of life at SnapComms? Check out our Facebook page to get the latest updates from SnapComms HQ 

 

Current Vacancies

UK Account Manager

Senior .NET Developer

US Account Manager 

Customer Support Representative

 

 

 

 

 

Account Manager - UK

 

SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations get employee attention for important messages at the right time, in the right way and measure it.

What are we looking for? We’re after a passionate account manager who can look after our UK based customers. We're pretty flexible so you'll be able to work from home if you want, or work out of our UK office (or a mix of both if you prefer). This opportunity is open to anyone based in the UK currently, or anyone living in New Zealand who is looking to relocate to the UK sometime soon (there would be an opportunity for you to train in our Auckland Headquarters before heading off to the UK).

 

Core duties and responsibilities 

 

  • Focus on engaging customers in order to establish relationships where the Account Manager becomes a trusted and valued contact point for customers.

  • Become an expert on the operations of the SnapComms solution and provide induction and training for customers as needed or as contractually committed to.

  • Provide ‘expert’ best practice guidance on how customers can adapt the use of the SnapComms solution to meet communications and messaging objectives, both from a strategic and tactical perspective. 
  • Monitor customer’s adoption and use of the SnapComms solution and steer customers into prudently maximising and optimising their use of the SnapComms solution.
  • Investigate upsell opportunities including additional user licenses, additional channels, increased support, and where applicable, wider use of the SnapComms solution throughout the customers organisations.
  • Follow the ‘Leads’, ‘Opportunities’ and ‘Account’ functions within Salesforce (Employers CRM tool) and in particular adopt and follow the prescribed sales / account management cycles and scoring regimes. 
  • Manage sales / account management activities and tasks in accordance with ‘Dashboards’, as derived within Salesforce, in order to keep all customers engagements up-to-date and progressing towards a ‘Close’.
  • Work with both newly on-boarded customers and existing customers to extract material that can be used to market SnapComms externally including the creation of case studies, testimonials, press releases, referrals etc.
  • Work with customers to understand how the SnapComms solution can be extended or improved in order to meet generic, as well as specific, requirements and feed this onto the Marketing and Development teams.
  • Work with wider SnapComms teams to identify any additional collateral, processes and systems required to maximum account customer satisfaction and upsell sales opportunities.
  • Run “best practice” and “how-to” webinars for UK customers.
  • Provide holiday cover for the UK Business Development Manager as required

 

Qualifications

 

  • A background in strategic internal communications preferred

  • Strong experience and proven success in an account management role

  • Exposure to sales and good knowledge of sales best practice
  • Technically savvy and/or experience in the technology industry
  • Flexibility across time zones to be available for internal and external meetings
  • Strong experience and proven success in an account management role
  • Experience managing enterprise accounts
  • Great communication skills, a self-starter and able to work across and within multi-disciplinary teams

 

 

Key relationships

 

    • Operations & Channel Development Manager

    • UK Business Development Manager 

If you are interested in applying for this role please send a cover letter and your C.V. to jobs@snapcomms.com

 

 

   

 

 

 

Senior .NET Developer

 

SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations get employee attention for important messages at the right time, in the right way and measure it.

We are a privately-owned NZ company that is award-winning and fast-growing. Last year we won Endace ICT Exporter of the Year at the Air NZ Cargo awards.

Our product is a top-shelf cloud product used by over a million users in over 45 countries.

If you are looking to work in a fast paced, friendly environment where you'll be surrounded by passionate people building fantastic software for our ever increasing base of customers... look no further.

Why work at SnapComms? Location, location, location – we are located in Central Takapuna on Auckland's sunny North Shore, we're across the road from mall (lunch time shopping, taken care of) and a quick five minute walk to the beach will make that lunch break feel like a holiday...

... but if walking isn't your thing, we have two sunny decks complete with tables and sun umbrellas (be safe, be sun smart) where you can sip away on your flat white, long black or mochaccino (made from freshly ground coffee beans brewed in our in-house espresso machine).

We hold monthly BBQs where staff get to showcase their culinary wares (sometimes they just buy fish and chips – we don't mind either way – as long as the beer is cold!).

We'll hook you up with a car park if cycling to work isn't your thing (although we encourage it).

And finally, we'll feed you cake on your birthday and fresh fruit the rest of the year - just to keep you healthy.

Who are we looking for? An experienced, self-motivated senior software developer with experience in web development (especially in the Microsoft stack) to join our team. If you've had experience working in an agile environment – that would definitely put you on the starting grid.

 

Ideally you will have 

 

  • 5+ years commercial experience

  • A 'senior developer' mind-set

 

 

Skill requirements

 

    • C#

    • ASP .NET MVC and Web API

    • HTML, CSS
    • JavaScript and associated frameworks such as jQuery, AngularJS, etc
    • SQL server and entity framework

 

If you are interested in applying for this role please send a cover letter and your C.V. to jobs@snapcomms.com

 

 

 

 

 

 

Account Manager - US

 

SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations get employee attention for important messages at the right time, in the right way and measure it.

Are you are looking to work in a fast paced, friendly environment? An environment where you’ll be surrounded by passionate people building fantastic software for our ever increasing base of customers. Sound like you…read on.

Why work at SnapComms? Location, location, location – located in Central Takapuna on Auckland’s sunny North Shore, we’re across the road from mall, lunch time shopping, taken care of. And a quick five minute walk to the beach will make that lunch break feel like a holiday.

If walking isn’t your thing, we have two sunny decks complete with tables and sun umbrellas (be safe, be sun smart) where you can sip away on your fresh short black (made from freshly ground coffee beans brewed in our inhouse espresso machine).

We hold monthly BBQs where staff get to showcase their culinary wares (sometimes they just buy fish and chips – we don’t mind either way – as long as the beer is cold) We’ll hook you up with a car park if cycling to work isn’t your thing (although we encourage it) And finally we’ll feed you cake on your birthday and fresh fruit the rest of the year – just to keep you healthy.

 

What are we looking for? We’re after a passionate account manager who can look after our US based customers. Due to the way the planet is laid out, this does mean some mornings you’ll need to be up with the dairy farmers – while you won’t be milking cows, you will be establishing and maintaining trusting relationships with customers – looking to solve any problems they might have, as well as providing them valuable insights to get the best out of SnapComms in their business.

An early start means an early finish so you’ll be out the door with plenty of daylight left for you to do other things that a 9 to 5 job doesn’t allow - like picking up the kids from school.

 

Core duties and responsibilities 

 

    • Focus on engaging customers in order to establish relationships where the Account Manager becomes a trusted and valued contact point for new and existing customers.

    • Become an expert on the operations of the SnapComms solution and provide induction and training for customers as needed or as contractually committed to.

    • Provide ‘expert’ best practice guidance on how customers can adapt the use of the SnapComms solution to meet communications and messaging objectives, both from a strategic and tactical perspective. 
    • Monitor customer’s adoption and use of the SnapComms solution and steer customers into prudently maximising and optimising their use of the SnapComms solution.
    • Identify upsell opportunities including additional user licenses, additional channels, increased support, and where applicable, wider use of the SnapComms solution throughout the customers organisations. Handover opportunities to the Sales Team.
    • Work with customers to understand how the SnapComms solution can be extended or improved in order to meet generic, as well as specific, requirements and feed this onto the Marketing, Product and Development teams. 
    • Follow the ‘Opportunities’ and ‘Account’ functions within Salesforce (Employers CRM tool) and in particular adopt and follow the prescribed account management cycles and scoring regimes.
    • Work with both newly on-boarded customers and existing customers to extract material that can be used to market SnapComms externally including the creation of case studies, testimonials, press releases, referral sources etc.
    • Account management activities and tasks are to be managed in accordance with ‘Dashboards’, as derived within Salesforce, (and other platforms as required) in order to keep all customers engagements up-to-date and providing Customer success.
    • Work with wider SnapComms teams to identify any additional collateral, processes and systems required to maximum account customer satisfaction and upsell sales opportunities.
    • Assisting in creating documentation relating to support and other aspects of the SnapComms application including maintaining the internal support knowledge base

 

Skill requirements

 

  • 3+ years account management experience

  • Experience managing enterprise accounts

  • Experience in internal communications or corporate marketing (a bonus)
  • A background in strategic internal communications (a bonus)
  • Strong experience and proven success in an account management role
  • Exposure to sales and good knowledge of sales best practice
  • Tech savvy

 

If you are interested in applying for this role please send a cover letter and your C.V. to jobs@snapcomms.com

 

 

 

 

 

 

Customer Support Representative

 

SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations to cut through information overload and communicate effectively with employees.

We are an exciting and award-winning company (ICT Exporter of the Year; Deloitte Fast 50 winner; Excellence in Exporting; Excellence in Innovation),  looking for a talented and experienced Customer Support Representative to join our dedicated Customer Experience team in Takapuna.

 

Core duties and responsibilities 

 

    • Providing first and second level technical and operational support to customers in the installation, operation and maintenance of the SnapComms software products

    • Troubleshooting and resolving customer issues via the support portal, email, phone and remote-screen sharing

    • Supporting the sales team by providing pre-sales technical support as required
    • Supporting the account management team by providing customers with technical and product training
    • Working with the support developers and software development team to hand over faults that need a permanent resolution involving coding or updates to the software
    • Maintaining an operational and functional product knowledge of the SnapComms application
    • Maintaining a working knowledge of the technical aspects of the SnapComms application with focus on installation, server and client operations and management
    • Assisting in creating documentation relating to support and other aspects of the SnapComms application including maintaining the internal support knowledge base

 

 

The qualifications and skills required to be successful in this role are

 

  • Ability and willingness to work in a shift-based, 24/7 roster 

  • Demonstrated experience in customer-facing support roles

  • Excellent written, spoken and listening communication skills
  • Ability to work autonomously and/or as part of a multidisciplinary team
  • On Call duties will be required
  • Ability to demonstrate strong customer service and troubleshooting skills
  • Ability to self-research and find answers to problems dynamically, supporting customers with varied technologies and different requirements
  • Proven use of customer support ticketing systems and processes
  • Passion for learning and moving with new technology
  • Flexible communication (between technical and non-technical audiences)
  • Dedication and commitment to tasks
  • A technical tertiary degree (computer science, electrical engineering, mathematics) would be a bonus
  • Knowledge of MS Server, Active Directory, SQL Server, .NET, IIS, ASP.NET
  • Full driver’s licence is necessary due to shifts

 

If you are interested in applying for this role please send a cover letter and your C.V. to jobs@snapcomms.com