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Careers with SnapComms

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About us

SnapComms is an award winning innovative company starting small, growing big with no sign of stopping. Our vision is to make internal communication with employees a breeze in medium to very large sized organizations. We are passionate about providing the best solution to our customers by thinking about the future and listening to their feedback.

SnapComms future proofs staff by providing a wide range of opportunities to grow and upskill. Our environment promotes continuous improvement and forward thinking in all areas so why not be forward thinking as part of the SnapComms family!

We're made up of dedicated directors, dynamic developers, superstar sales people, terrific testers, passionate product experts, a tremendous tech support team, and a magnificent marketing team.

 

 

No Unicorns here

Here at SnapComms we believe happy people mean happy customers. We have consciously made the decision not to take Venture Capital funding. (The case against Unicorn companies). We believe that our people and customers are our priorities and should never take second-place to "user growth at all costs" (a.k.a. inflated valuation for speculative investors). We love the fact that we are creating new jobs and helping people find work they love. SnapComms is an organically grown business from customer revenues. We only grow if customers love us and that's the way it should be.

With over 1.3 million enterprise users in over 50 countries plus double growth year-on-year tells us we are doing okay (but we are always trying to do better - if you think you have what it takes to help us grow, send through your CV and a bit about the skills you can bring to SnapComms at Jobs@SnapComms.com

SnapComms Perks

 

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Location, location, location

Located in Central Takapuna, Auckland, SnapComms is conveniently 5 minutes walk from the beach and shops making lunchtime a real break!

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Our own espresso machine

For the coffee fiends.

SnapComms has coffee beans delivered to the office fortnightly so there's always a fresh supply.

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Sunny private deck

Outdoor seating on our deck where we grow chilies and jalapenos or sit to eat lunch.

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Modern offices

Open plan offices, with optional stand up desks and quiet working spaces, help promote our awesome team environment.

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BBQs

Monthly themed staff BBQs for an end of week pick-me-up.

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Pets welcome

Allergies permitting, pet visits from staff members including a guide dog in training.

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You deserve to relax

And you can with our monthly Massages thanks to EnergizeNZ.

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Flexible hours

Flexible work, work from home, come in early or late leave early or late.

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 Feeling fruity?

Fresh fruit delivered to the office twice a week.

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Casual dress-code

Wear anything you feel comfortable in, not just on Fridays.

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Birthday perks

SnapComms likes to celebrate birthdays with cake for morning tea on your Birthday.

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Free parking 

Car parks supplied, because parking isn't cheap.

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Volunteering

Give back to the community with two paid volunteering days per year.

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Social Club

Contribute to SnapComms' Social Club to be part of the fun with the rest of the team!

Want a glimpse of life at SnapComms? Check out our Facebook page to get the latest updates from SnapComms HQ 

 

Current Vacancies

Customer Support Representative

  

 

 

 

 

 

 

 

 

 

Customer Support Representative

 

SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations to cut through information overload and communicate effectively with employees.

We are an exciting and award-winning company (ICT Exporter of the Year; Deloitte Fast 50 winner; Excellence in Exporting; Excellence in Innovation),  looking for a talented and experienced Customer Support Representative to join our dedicated Customer Experience team in Takapuna.

 

Core duties and responsibilities 

 

    • Providing first and second level technical and operational support to customers in the installation, operation and maintenance of the SnapComms software products

    • Troubleshooting and resolving customer issues via the support portal, email, phone and remote-screen sharing

    • Supporting the sales team by providing pre-sales technical support as required
    • Supporting the account management team by providing customers with technical and product training
    • Working with the support developers and software development team to hand over faults that need a permanent resolution involving coding or updates to the software
    • Maintaining an operational and functional product knowledge of the SnapComms application
    • Maintaining a working knowledge of the technical aspects of the SnapComms application with focus on installation, server and client operations and management
    • Assisting in creating documentation relating to support and other aspects of the SnapComms application including maintaining the internal support knowledge base

 

 

The qualifications and skills required to be successful in this role are

 

  • Ability and willingness to work in a shift-based, 24/7 roster 

  • Demonstrated experience in customer-facing support roles

  • Excellent written, spoken and listening communication skills
  • Ability to work autonomously and/or as part of a multidisciplinary team
  • On Call duties will be required
  • Ability to demonstrate strong customer service and troubleshooting skills
  • Ability to self-research and find answers to problems dynamically, supporting customers with varied technologies and different requirements
  • Proven use of customer support ticketing systems and processes
  • Passion for learning and moving with new technology
  • Flexible communication (between technical and non-technical audiences)
  • Dedication and commitment to tasks
  • A technical tertiary degree (computer science, electrical engineering, mathematics) would be a bonus
  • Knowledge of MS Server, Active Directory, SQL Server, .NET, IIS, ASP.NET
  • Full driver’s licence is necessary due to shifts

 

If you are interested in applying for this role please send a cover letter and your C.V. to jobs@snapcomms.com