SnapComms is an award-winning, innovative company starting small, growing big with no sign of stopping.
Our vision is to make internal communication with employees a breeze in medium to very large sized organizations. We are passionate about providing the best solution to our customers by thinking about the future and listening to their feedback.
SnapComms future proofs its employees by providing a wide range of opportunities to grow and upskill. Our environment promotes continuous improvement and forward thinking in all areas.
If you think you have got what it takes why not be forward thinking as part of the SnapComms family?
We're made up of dedicated directors, superstar sales people, committed customer success experts, a passionate product development team, amazing administrators and a magnificent marketing team.
No Unicorns here
Here at SnapComms we believe happy people mean happy customers and a fantastic product.
We believe that our people and customers are our priorities and should never take second-place to "user growth at all costs" (Why Unicorns are over rated).
We love the fact that we are creating new jobs and helping people find work they love. SnapComms is an organically grown business from customer revenues. We only grow if customers love us - and that's the way it should be.
Over 1.3 million paid enterprise users in more than 50 countries tell us we are doing pretty good (but we are always trying to do better). If you think you have what it takes to become part of the SnapComms family, send through your CV and a bit about the skills you can bring us at Jobs@SnapComms.com
Location, location, location
Located in Central Takapuna, Auckland, SnapComms is conveniently 5 minutes walk from the beach and shops making lunchtime a real break!
Our own espresso machine
For the coffee fiends.
SnapComms has coffee beans delivered to the office fortnightly so there's always a fresh supply.
Sunny private deck
Outdoor seating on our deck where we grow chilies and jalapenos or sit to eat lunch.
Open plan offices, with optional stand up desks and quiet working spaces, help promote our awesome team environment.
Monthly themed staff BBQs for an end of week pick-me-up.
Allergies permitting, pet visits from staff members including a guide dog in training.
You deserve to relax
And you can with our monthly Massages thanks to EnergizeNZ.
Flexible work, work from home, come in early or late leave early or late.
Fresh fruit delivered to the office twice a week.
Wear anything you feel comfortable in, not just on Fridays.
SnapComms likes to celebrate birthdays with cake for morning tea on your Birthday.
Car parks supplied, because parking isn't cheap.
Give back to the community with two paid volunteering days per year.
Contribute to SnapComms' Social Club to be part of the fun with the rest of the team!
SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations to cut through information overload and communicate effectively with employees.
We are an exciting and award-winning company (ICT Exporter of the Year; Deloitte Fast 50 winner; Excellence in Exporting; Excellence in Innovation), looking for an experienced Level 2 Technical Support Engineer to join our dedicated Technical Support team in Takapuna and provide support to our global customer base.
This role involves rotating shifts, spending two weeks on a night shift (11pm – 7am), then two weeks on a day shift (8am – 5pm).
Providing first and second level technical support to customers in the installation, operation and maintenance of the SnapComms software products
Supporting the sales team by providing pre & post sales technical support as required
Working with the support developers and software development team to hand over faults that need a permanent resolution involving coding or updates to the software
Troubleshooting and resolving customer issues via the support portal, email, phone and remote-screen sharing
Maintaining an operational and functional product knowledge of the SnapComms application
Maintaining a working knowledge of the technical aspects of the SnapComms application with focus on installation, server and client operations and management
Assisting in creating documentation relating to support and other aspects of the SnapComms application including maintaining the internal support knowledge base
Qualifications and Requirements
Demonstrated experience in level 2 technical support roles
Excellent written, spoken and listening communication skills
Ability to work autonomously and/or as part of a multidisciplinary team
Some on-call duties required
Flexible communication (between technical and non-technical audiences)
Knowledge of MS Server, Active Directory, SQL Server, .NET, IIS, ASP.NET
A technical tertiary degree (computer science, electrical engineering, mathematics) would be a bonus
Full driver's licence