SnapComms is an award winning innovative company starting small, growing big with no sign of stopping. Our vision is to make internal communication with employees a breeze in medium to very large sized organizations. We are passionate about providing the best solution to our customers by thinking about the future and listening to their feedback.
SnapComms future proofs staff by providing a wide range of opportunities to grow and upskill. Our environment promotes continuous improvement and forward thinking in all areas so why not be forward thinking as part of the SnapComms family!
We're made up of dedicated directors, dynamic developers, superstar sales people, terrific testers, passionate product experts, a tremendous tech support team, and a magnificent marketing team.
No Unicorns here
Here at SnapComms we believe happy people mean happy customers. We have consciously made the decision not to take Venture Capital funding. (The case against Unicorn companies). We believe that our people and customers are our priorities and should never take second-place to "user growth at all costs" (a.k.a. inflated valuation for speculative investors). We love the fact that we are creating new jobs and helping people find work they love. SnapComms is an organically grown business from customer revenues. We only grow if customers love us and that's the way it should be.
With over 1.3 million enterprise users in over 50 countries plus double growth year-on-year tells us we are doing okay (but we are always trying to do better - if you think you have what it takes to help us grow, send through your CV and a bit about the skills you can bring to SnapComms at Jobs@SnapComms.com
Location, location, location
Located in Central Takapuna, Auckland, SnapComms is conveniently 5 minutes walk from the beach and shops making lunchtime a real break!
Our own espresso machine
For the coffee fiends.
SnapComms has coffee beans delivered to the office fortnightly so there's always a fresh supply.
Sunny private deck
Outdoor seating on our deck where we grow chilies and jalapenos or sit to eat lunch.
Open plan offices, with optional stand up desks and quiet working spaces, help promote our awesome team environment.
Monthly themed staff BBQs for an end of week pick-me-up.
Allergies permitting, pet visits from staff members including a guide dog in training.
You deserve to relax
And you can with our monthly Massages thanks to EnergizeNZ.
Flexible work, work from home, come in early or late leave early or late.
Fresh fruit delivered to the office twice a week.
Wear anything you feel comfortable in, not just on Fridays.
SnapComms likes to celebrate birthdays with cake for morning tea on your Birthday.
Car parks supplied, because parking isn't cheap.
Give back to the community with two paid volunteering days per year.
Contribute to SnapComms' Social Club to be part of the fun with the rest of the team!
SnapComms is an employee communications software company that helps organizations communicate more effectively with their employees. The software is used by communications, IT, HR, security and other business functions and enables organizations to cut through information overload and communicate effectively with employees.
We are an exciting and award-winning company (ICT Exporter of the Year; Deloitte Fast 50 winner; Excellence in Exporting; Excellence in Innovation), looking for a talented and experienced Customer Support Representative to join our dedicated Customer Experience team in Takapuna.
Core duties and responsibilities
Providing first and second level technical and operational support to customers in the installation, operation and maintenance of the SnapComms software products
Troubleshooting and resolving customer issues via the support portal, email, phone and remote-screen sharing
The qualifications and skills required to be successful in this role are
Ability and willingness to work in a shift-based, 24/7 roster
Demonstrated experience in customer-facing support roles
If you are interested in applying for this role please send a cover letter and your C.V. to email@example.com