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Internal Communication Case Studies

internal-comms-screensaver-examples-cox-comms-case-study

 

 

Cox Communications is a large cable television company in the United States, with a mobile workforce and flexible work options. They were looking for a cost-effective way to reach their employees across multiple locations. They also needed to achieve greater visibility for urgent messages and to enhance their systems for targeting communications to specific groups based upon business need.

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desktop-alert-message

 

 

Waikato Institute of Technology (Wintec) is one of New Zealand's leading tertiary education providers with more than 27,000 students, 600 staff and seven campuses. They had limited internal communications channels and wanted to start adopting the latest technology to improve communication. They also wanted to build staff engagement across the institute.

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desktop-alert-message

 

 

LaSer UK is a leading operator of credit facilities for nationally recognized UK business partners in the retail, leisure and affinity markets. A significant number its call center staff operates without email and LaSer UK was searching for effective alternatives to the manual systems it was using in its different locations.

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desktop-alert-message

 

 

Riviera Beach Police Department is located in Southern Florida and handles approximately 110,000 calls for service each year and wanted to leverage technology to improve their internal communications systems. They needed to provide timely information to officers in field and staff in the stations and their reliance on paper and posters was impacting efficiency.

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telstra-clear-case-study-internal-comms-example

 

 

TelstraClear is a voice and data company that is wholly owned by Telstra Corporation Limited, Australia’s largest telecommunications company. They wanted to get company messages to staff in a more timely way and to enhance their range of options for issues management and crisis communications.

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Internal Communication Case Studies:

“In the two years that we've been using SnapComms, it's proved to be a valuable tool in communicating with our customer services teams. The tool's effectiveness in delivering timely, targeted messages ensures that our advisers have relevant, up-to-date information so that they can deliver great service to our customers.” Neil Hunsworth
Employee Engagement Manager
Which?
“SnapComms enables us to reach more personnel instantaneously where radios or pagers may lose connectivity in some areas of the plant or may have been disabled.”
“Every time we had to use SnapComms for a real event, it has worked every time.”
“SnapComms is dynamite.” Major Manufacturing Company
Head of Security
“I liked it the first time I saw it and as time progressed I learned a bit more about it.”
“I am totally satisfied with SnapComms. I love it, love its features. I love the fact that it is always evolving.” Major Utility Company
Senior Supervisor
“We needed something that was flexible, easy to use, that could target the whole organization, parts of it or individuals.”
“If they see an alert they know it is worth reading.” Eli Fernández
IT Service Management Lead EMEA
Towers Watson
"People really like it as no-one else does it.”
“It allows us to get a message out very easily.”
“It’s a very good tool. For me it’s a complete no-brainer.” Will Packard
Global Head of Marketing, Foreign Exchange
Citigroup
“SnapComms is a key tool for sending information to stores.”
“Store staff on the shop floor needed something that popped up in whatever tool they were using and SnapComms gave us that ability. It is the tool we use to push information to store staff.”
“SnapComms is just an accepted way for staff to receive communications.” Sarah Arthur
Retail Communications Manager
Virgin Mobile UK
“Staff will receive up-to-date statuses on service outages and events. It provides us with a means to send staff reminders of company events and product information.” Gary Jenswold
Assistant Vice President, IT Operations
1st Source Bank
“SnapComms has improved our internal communications tremendously, which ultimately helps us serve the public more effectively and efficiently.”
“There are so many good stories of how Intel TV has improved our operations. We regularly get phone calls from officers saying things like ‘okay we got him (the suspect or criminal)… you can take that (alert and photo) down now’” Michael Madden
Assistant Police Chief
Riviera Beach Police Department
“We have found screensavers invaluable when we need to communicate and celebrating our successes. They are simple to execute and are immediate and impactful”.
“There was also a need for a tool that would add to flexibility to the suite of disaster response and issues communications, and the pop-up alerts tool has achieved this.”
“We’re delighted with the way the tools have helped us improve our communications across the organisation, break down silos and help create an all-important team atmosphere across the group”. Diane Robinson
Head of Communications
Telstra Clear
“The SnapComms internal communications tools brighten the office making it more vibrant. It has positively impacted on staff engagement levels and brand alignment”
Matt East
Internal Communications
Vodafone NZ
“Snap staff survey is a great benchmarking tool”Annette Culpan
Internal Communications Manager
Vodafone NZ
“I was surprised how quickly and easily a screensaver could be set up and sent out”Penny St John
Communications Manager
The Quit Group
“We can now ensure that imporant information is communicated to every employee and we can easily measure information cut through”
“Information Cascade has improved dramatically since we have implemented the SnapComms call center communication system; we are now communicating in an engaging, interactive and effective way.” Julia Hope, Alison Rooney
Communications Manager, Internal Communications Coordinator
Laser UK
“They are easy to use and have great flexibility in the style of message that can be displayed. They are also easy to implement with no complicated network setups required.” Yusuf Cajee
Marketing/Product Development
Freedom Healthcare
“I wanted to let you know that you have been the best, most accommodating technology vendor I have worked with in my career, not only quick to respond but willing to change, adapt and customise your products to suit my specific needs. Thank you for your support and for an excellent working relationship.” Senior Communications Advisor
Healthcare Information Technology
“On doing research into the problems of internal communications within large, diverse companies, this was the only tool I found that catered for our particular needs”
“It enables us to effortlessly keep in touch with sub divisions within our company whilst working in the office and remotely in a medium that doesn't get 'lost' due to too many emails flooding our inboxes.”
“SnapMag's use of user generated content allows everyone to be part of the process of including information in the magazine”Cosima Wagner
Marketing & Communications
Wipro
“The SnapComms software has been really good. We recently went live with a project that we have been working on for years, literally. SnapComms was very useful when it came to putting out messages about the new system.” Milan Hira
IT Manager
AJ Park
“This is a great idea as I have access to the information I need to work better. I have improved my resolution rates because I get information faster and I am able to deliver it to the customer sooner. The SnapComms pilot made it easier for me to find information.” Nicola Hanson
Senior Manager, Knowledge Management Content & Communications
Rogers
“We have already seen a much greater understanding and subsequent adoption of particular company/strategic notifications or policy changes.”
“It’s a fresh and interesting communication tool and very easy to use. It’s well priced and importantly, it adds a touch of fun to the (sometimes) boring yet necessary company notifications.” Brett Howard
Marketing & Communications Manager
Laserfast
“We used to struggle to get people to read and reply to emails. Now using SnapComms, we get a much higher response rate in a much shorter timeframe”
“We’ve significanly reduced the number of all-staff emails that our people receive by utilizing the SnapComms channels. It’s a far more effective alternative to email communications, especially as it allows us to track – in real-ime - who has received the messages.”
“The SnapComms internal communications tools are a great way to communicate with staff in an academic environment.”
“Screensaver messages have really helped to build our internal brand and culture and act as mini-billboards promoting things of benefit and interest to staff.”
”Thanks to the use of Snap Communication tools, we have increased use of our intranet by more than 40% in the first year.” Annabel Barbosa
Director, Communications
Wintec
“The SnapComms internal communications tools will allow us to educate employees around key brand messages and values, using not only a push strategy to facilitate brand dialogue, but also executing the program in a sustained manner.”
“The main selling point for us was the flexibility of content administration and targeted messaging."
“The SnapComms tools also provide a range of ways to encourage and motivate staff to actively participate with the brand, and allow us to go beyond just internal communications – it allows us to inspire the confidence of its stakeholders too.” Linda Koh, Kelvin Tan
Director of Corporate & Marketing Communications,
General Manager of Gosh Advertising (advertising agency partner)
Abacus
“The SnapComms channels offer a very effective way to communicate with geographically distributed stores and in a retail environment." Emmajane Johnson
Retail Communications Manager
virgin mobile
“SnapComms tools are a fantastic way to 'push' communications to your business. They cut through the clutter and are measurable" Josie Heap
Former Intranet Manager
Yellow Pages
“The SnapComms tools have made it possible for me to communicate with our staff in creative, engaging and energetic ways. It’s had a very positive impact on our culture.” Carly Orr
Internal Communications
Manager
TVNZ
“The SnapComms tools are fantastic for any company where staff are getting bogged down by too many emails." Annabel Gould
Communications Manager
iHug
“The main selling point for us was the flexibility of content administration and ease of targeting messages.”
Ray Thomas, Helpdesk Manager baystate-health
“Thank you for your fantastic efforts and passion in developing and launching our new Internal Communications Channels - Well Done!" Sara Mohamed-Mustafa
Intranet Coordinator
Vodafone Egypt
vodafone
“The SnapComms tools allow us to educate employees around key brand messages and values."
"The main selling point for us was the flexibility of content administration and targeted messaging. We prefer to be a corporate office that partners and collaborates with our field locations." Rella Stone
Senior Manager
Information Security
Cox Communications

Associations

  • Standards Institute

Construction

  • Deyaar
  • Midas Group

Education

  • Australian Business Academy
  • Kagman Elementary School
  • South Essex Partnership University NHS Foundation Trust
  • University of Northumbria
  • University of Pittsburgh
  • University of Waikato
  • Wellington Institute of Technology
  • Wintec

Financial Services

  • 1st Source Bank
  • ACM Ahlers
  • ASB Bank
  • Allianz
  • AXA
  • Big Sky Underwriters
  • BMO Financial Group
  • Bond Financial Services
  • Brewin Dolphin
  • Capital and Credit
  • Citigroup
  • Commercial Bank of Africa
  • The Conifer Group
  • Currency Optimizer
  • Crawford & Company
  • Diamond Bank
  • Dundee Wealth
  • East Caribbean Financial Holdings
  • Financial Markets Authority
  • First National Bank
  • Guaranty Trust Bank
  • Guardian Holdings
  • HSBC Argentina
  • IFAD
  • IOOF Australia
  • Jadwa Investment
  • Jamaican Stock Exchange
  • Laser UK
  • Leumicard
  • Medical Mutual
  • Metlife
  • MTL Forex
  • North Jersey Federal Credit Union
  • Padgett Stratemann & Co
  • Peterson Sullivan LLP
  • PICA - Podiatry Insurance Company of America
  • PricewaterhouseCoopers
  • Rogers Insurance
  • The Saudi Investment Bank
  • Sovereign Insurance
  • SPC Credit Union
  • Umpqua Bank
  • Union Bank of Jordan
  • Wiss & Company, LLP
  • Wyndham Consumer Finance
  • X.L Group (Insurance)
  • Zurich SA

Food and Beverage

  • Einstein Noah Restaurant Group
  • Safeway
  • Sodexo Mexico
  • Southern Wines

Government

  • Abu Dhabi Municipality
  • Australian Customs and Border Protection Service
  • Boyton Beach Police Department
  • City of Swan
  • Economic Development Agency of Canada for the Regions of Quebec
  • Environmental Agency of Abu Dhabi
  • FinCen - US Federal Government
  • Geoscience Australia
  • Haringey Council
  • Las Vegas Police Department
  • Lesotho Revenue Authority
  • McDowell County
  • The Quit Group
  • Riviera Beach Police Department
  • IDC
  • United States Special Operations Command - SOCOM

Healthcare

  • Alta Med
  • American Society of Clinical Oncology
  • Aspen Dental
  • Augusta Health
  • Bausch + Lomb
  • Baystate Health
  • Blue Cross Shield
  • BMI Healthcare
  • Canada Health Infoway
  • Cari-Med ltd.
  • Central Louisiana Surgical Hospital
  • Charlotte Hungerford Hospital
  • The Children's Hospital of Philadelphia
  • Children's Medical Center - Dallas
  • Clalit
  • Columbia St. Mary's
  • Connecticut Children's Medical Center
  • Cookeville Regional Medical Center
  • The Doctors Clinic
  • Ellis Medicine
  • Flagler Hospital
  • Freedom HealthCare
  • The Fremont-Rideout Health Group
  • Evangelical Community Hospital
  • Excela Health
  • The Eye Care Group
  • The Eye Experts
  • First Care
  • HCA Healthcare - Gulf Coast Division
  • Health New England
  • Hoag Memorial Hospital
  • Hospice Care of South Carolina
  • JHHA
  • Legacy Community Health Services
  • Macfarlan Smith
  • Medical Mutual
  • Medtronic
  • Netcare
  • New England Life Care
  • New West Physicians
  • New York Presbyterian Hospital
  • NHS Connecting for Health
  • Novartis
  • Nuwell
  • Oakwood Healthcare Inc
  • Olympia Medical Center
  • Oridion
  • Pine Run Community
  • Portage Health
  • Provincial Healthcare
  • Queens Health Network
  • RushCopley Medical Center
  • Saint Anthony Hospital
  • Saint Peter's University Hospital
  • Singapore General Hospital
  • Southern Illinois Healthcare
  • St John Emergency Services
  • University of California Irvine Medical Center
  • Waikato District Health Board

Hospitality

  • Camelot UK Lotteries Ltd
  • Dee Empresa Hotel
  • Greystar
  • Holiday Inn Club Vacations
  • Hotels City
  • Jumeirah
  • Molecaten
  • MSC Cruises
  • Starwood Vacation Ownership
  • Vital (Hotels)
  • Wyndham Vacation Ownership

Industrial / Manufacturing

  • Albemarle
  • Archer Daniels Midland
  • Chickasaw Nation Industries
  • Cliffs Natural Resources
  • Dallas Group of America
  • Exxaro
  • Goodyear
  • Granite Services Inc
  • ICL-IP
  • Ingersoll Rand
  • Ingredion
  • Kimberly-Clark
  • MA
  • Methanex
  • Monsanto
  • J.A Riggs CAT
  • Saudi Aramco Lubricating Oil Refining Company (Luberef)
  • Showa Denko Carbon
  • Valin Corporation

Media

  • Cox Enterprises
  • Kagiso Broadcasting
  • South African Broadcasting Corporation
  • Television NZ
  • The Berry Company
  • Time Warner Inc.
  • Which?
  • Yellow Pages
  • Vubiquity

Not for Profit

  • Haven for Hope
  • International Fund for Agricultural Development - IFAD
  • St. Laurence Community Services

Retail

  • NET-A-PORTER

Services

  • Abacus (Travel)
  • Alliance Building Services (Building)
  • A J Park (Legal)
  • Avail-TVN (Digital Video)
  • Bartlett & West
  • Bip Business Integration Partners
  • Brand Developers (Advertising)
  • Browne Jacobson (Solicitors)
  • Carters Inc. (Retail)
  • CBRE (Real Estate)
  • Core Assets (Social Services)
  • DMD
  • Energy Efficiency Programs Inc
  • Flight Centre Technology (Travel)
  • FMG- Farmer Mutual Group
  • Foundation Source
  • Harold Benjamin (Solicitors)
  • Knights Solicitors LLP
  • KPMG Russia
  • Kuoni (Travel)
  • Management Resources Group
  • Morgan Mckinley (Business Services)
  • Randstad (Recruitment)
  • Saveology (Business Services)
  • Towers Watson
  • West Monroe Partners
  • Wipro (Retail Consulting)
  • Workskil

Sports and Recreational Organizations

  • Everton Football Club
  • Hockey Shot
  • Junior Sports Corporation
  • Ladbrokes
  • Macabbi
  • MoreGolf(Pty) Ltd
  • Seneca Casinos
  • Ticketmaster UK

Technology / Software

  • Autodesk
  • Bosch
  • Cbeyond
  • Cisco
  • Cobweb
  • Cox Enterprises
  • Eagle Technologies
  • Elite Customer Solutions
  • EMC
  • Ericsson ME
  • First Data
  • HeiTech Padu Berhad
  • Hewlett Packard
  • Hogia Service AB
  • ICE Technologies
  • Jeppesen
  • Laserfast
  • McAfee
  • Nottinghamshire Health Informatics
  • Origin IT
  • Premier Farnell
  • PROS Pricing
  • Redit
  • SCISYS
  • Softline Group
  • SunGard
  • Terradatum
  • iSOFT

Telecommunications

Transport / Logistics

  • Aer Lingus
  • Canadian Pacific Railway
  • DHL
  • Eckler Industries
  • ETIHAD
  • Globe Car Rental
  • Kuehne and Nagel
  • Nationwide Towing & Transport
  • On The Dot
  • Sydney Ports Corporation
  • Uni-Select
  • UK Car Group

Utilities

  • BP Group of Companies
  • Eraring Energy
  • Expro Group
  • Gas Natural
  • Key Energy
  • Kiewit
  • Mighty River Power
  • National Grid
  • Powerlink
  • Slovenske Elektrárne
  • Unison Networks Ltd
  • Vector
  • Exelon Corporation
  • Standards Institute
  • Deyaar
  • Midas Group
  • Australian Business Academy
  • Kagman Elementary School
  • South Essex Partnership University NHS Foundation Trust
  • University of Northumbria
  • University of Pittsburgh
  • University of Waikato
  • Wellington Institute of Technology
  • Wintec
  • 1st Source Bank
  • ACM Ahlers
  • ASB Bank
  • Allianz
  • AXA
  • Big Sky Underwriters
  • BMO Financial Group
  • Bond Financial Services
  • Brewin Dolphin
  • Capital and Credit
  • Citigroup
  • Commercial Bank of Africa
  • The Conifer Group
  • Currency Optimizer
  • Crawford & Company
  • Diamond Bank
  • Dundee Wealth
  • East Caribbean Financial Holdings
  • Financial Markets Authority
  • First National Bank
  • Guaranty Trust Bank
  • Guardian Holdings
  • HSBC Argentina
  • IFAD
  • IOOF Australia
  • Jadwa Investment
  • Jamaican Stock Exchange
  • Laser UK
  • Leumicard
  • Medical Mutual
  • Metlife
  • MTL Forex
  • North Jersey Federal Credit Union
  • Padgett Stratemann & Co
  • Peterson Sullivan LLP
  • PICA - Podiatry Insurance Company of America
  • PricewaterhouseCoopers
  • Rogers Insurance
  • The Saudi Investment Bank
  • Sovereign Insurance
  • SPC Credit Union
  • Umpqua Bank
  • Union Bank of Jordan
  • Wiss & Company, LLP
  • Wyndham Consumer Finance
  • X.L Group (Insurance)
  • Zurich SA
  • Einstein Noah Restaurant Group
  • Safeway
  • Sodexo Mexico
  • Southern Wines
  • Abu Dhabi Municipality
  • Australian Customs and Border Protection Service
  • Boyton Beach Police Department
  • City of Swan
  • Economic Development Agency of Canada for the Regions of Quebec
  • Environmental Agency of Abu Dhabi
  • FinCen - US Federal Government
  • Geoscience Australia
  • Haringey Council
  • Las Vegas Police Department
  • Lesotho Revenue Authority
  • McDowell County
  • The Quit Group
  • Riviera Beach Police Department
  • IDC
  • United States Special Operations Command - SOCOM
  • Alta Med
  • American Society of Clinical Oncology
  • Aspen Dental
  • Augusta Health
  • Bausch + Lomb
  • Baystate Health
  • Blue Cross Shield
  • BMI Healthcare
  • Canada Health Infoway
  • Cari-Med ltd.
  • Central Louisiana Surgical Hospital
  • Charlotte Hungerford Hospital
  • The Children's Hospital of Philadelphia
  • Children's Medical Center - Dallas
  • Clalit
  • Columbia St. Mary's
  • Connecticut Children's Medical Center
  • Cookeville Regional Medical Center
  • The Doctors Clinic
  • Ellis Medicine
  • Flagler Hospital
  • Freedom HealthCare
  • Evangelical Community Hospital
  • Excela Health
  • The Eye Care Group
  • The Eye Experts
  • First Care
  • HCA Healthcare - Gulf Coast Division
  • Health New England
  • Highline Medical Center
  • Hoag Memorial Hospital
  • Hospice Care of South Carolina
  • JHHA
  • Legacy Community Health Services
  • Macfarlan Smith
  • Medical Mutual
  • Medtronic
  • Netcare
  • New England Life Care
  • New West Physicians
  • New York Presbyterian Hospital
  • NHS Connecting for Health
  • Novartis
  • Nuwell
  • Oakwood Healthcare Inc
  • Olympia Medical Center
  • Oridion
  • Pine Run Community
  • Portage Health
  • Provincial Healthcare
  • Queens Health Network
  • RushCopley Medical Center
  • Saint Anthony Hospital
  • Saint Peter's University Hospital
  • Singapore General Hospital
  • Southern Illinois Healthcare
  • St John Emergency Services
  • University of California Irvine Medical Center
  • Waikato District Health Board
  • Camelot UK Lotteries Ltd
  • Dee Empresa Hotel
  • Greystar
  • Holiday Inn Club Vacations
  • Hotels City
  • Jumeirah
  • Molecaten
  • Starwood Vacation Ownership
  • Vital (Hotels)
  • Wyndham Vacation Ownership
  • Albemarle
  • Archer Daniels Midland
  • Chickasaw Nation Industries
  • Cliffs Natural Resources
  • Dallas Group of America
  • Exxaro
  • Goodyear
  • Granite Services Inc
  • ICL-IP
  • Ingersoll Rand
  • Ingredion
  • Kimberly-Clark
  • MA
  • Methanex
  • Monsanto
  • J.A Riggs CAT
  • Saudi Aramco Lubricating Oil Refining Company (Luberef)
  • Showa Denko Carbon
  • Valin Corporation
  • Cox Enterprises
  • Kagiso Broadcasting
  • South African Broadcasting Corporation
  • Television NZ
  • The Berry Company
  • Time Warner Inc.
  • Which?
  • Yellow Pages NZ
  • Vubiquity
  • Haven for Hope
  • International Fund for Agricultural Development - IFAD
  • St. Laurence Community Services
  • NET-A-PORTER
  • Abacus (Travel)
  • Alliance Building Services (Building)
  • A J Park (Legal)
  • Avail-TVN (Digital Video)
  • Bartlett & West
  • Bip Business Integration Partners
  • Brand Developers (Advertising)
  • Browne Jacobson (Solicitors)
  • Carters Inc. (Retail)
  • CBRE (Real Estate)
  • Core Assets (Social Services)
  • DMD
  • Energy Efficiency Programs Inc
  • FMG- Farmer Mutual Group
  • Flight Centre Technology (Travel)
  • Foundation Source
  • Harold Benjamin (Solicitors)
  • Knights Solicitors LLP
  • KPMG Russia
  • Kuoni (Travel)
  • Management Resources Group
  • Morgan Mckinley (Business Services)
  • Randstad (Recruitment)
  • Saveology (Business Services)
  • Towers Watson
  • West Monroe Partners
  • Wipro (Retail Consulting)
  • Workskil
  • Everton Football Club
  • Hockey Shot
  • Ladbrokes
  • Macabbi
  • MoreGolf(Pty) Ltd
  • Junior Sports Corporation
  • Seneca Casinos
  • Ticketmaster UK
  • Autodesk
  • Bosch
  • Cbeyond
  • Cisco
  • Cobweb
  • Cox Enterprises
  • Eagle Technologies
  • Elite Customer Solutions
  • EMC
  • Ericsson ME
  • First Data
  • HeiTech Padu Berhad
  • Hewlett Packard
  • Hogia Service AB
  • ICE Technologies
  • Jeppesen
  • Laserfast
  • McAfee
  • Nottinghamshire Health Informatics
  • Origin IT
  • Premier Farnell
  • PROS Pricing
  • Redit
  • SCISYS
  • Softline Group
  • SunGard
  • Terradatum
  • iSOFT
  • A Wireless (ABC Phones)
  • Cox Communications
  • Digital Mobile
  • Eastlink
  • ECI Telecom
  • Ihug (Internet Service Provider)
  • Orange Business Services Egypt
  • Rogers Communications
  • T A Telecom
  • Telstra Clear
  • TES Ltd
  • Time Warner Cable
  • Turkcell
  • Umniah Mobile Company
  • Virgin Mobile
  • Vodafone Egypt
  • Vodafone Group Services
  • Vodafone Hungary
  • Vodafone New Zealand
  • Aer Lingus
  • Canadian Pacific Railway
  • DHL
  • Eckler Industries
  • ETIHAD
  • Globe Car Rental
  • Kuehne and Nagel
  • Nationwide Towing & Transport
  • On The Dot
  • Sydney Ports Corporation
  • Uni-Select
  • UK Car Group
  • BP Group of Companies
  • Eraring Energy
  • Expro Group
  • Gas Natural
  • Key Energy
  • Kiewit
  • Mighty River Power
  • National Grid
  • Powerlink
  • Slovenske Elektrárne
  • Unison Networks Ltd
  • Vector
  • Exelon Corporation
SnapComms © 2013 • Internal Communications Tools • www.snapcomms.com