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Enhancing Communication in a Police Department

Riviera Beach Police Department Case Study

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Customer Profile

Riviera Beach is located in Southern Florida with a population of nearly 40,000 people. The Police Department is comprised of 122 sworn officers and 70 non-sworn employees who handle approximately 110,000 calls for service each year.


Mission: "Service is Job One."

Internal Communications Situation

The Riviera Beach Police department was relying on paper and posters for internal communications, which was negatively impacting efficiency and productivity. They needed to update and improve the communications system by better leveraging technology and the wireless Internet.



Riviera Police Department’s Internal Communications Tools:
• Screensaver Messages
• Pop up Staff Surveys
• Pop up Staff Quizzes

 

“Police officers are visual by nature. It’s their job to recognize things. For them, picture really is worth 1,000 words”

Chief Michael Madden, Assistant Police Chief

 

 

Riviera Beach Police Department (RBPD) Communication Objectives:

 

The Problems

Provide timely information to police officers in the field and support staff working at the station. The police department was relying on paper signs and posters tacked to billboards or taped to windows, which meant information was not always timely. In addition, there was limited physical space to display urgent messages and alerts alongside routine bulletins and announcements.

Leverage technology for enhanced police officer communication. Improve department efficiency and productivity with an effective police officer communication system.


Optimize message visibility and program participation. With police in the field and support staff located in dispersed locations, the RBPD needed a better way to reach and engage more police officers.

 

The Solutions

SnapComms Screensaver Tool 


Branded “Intel TV”, screensaver messages are sent to:

• Laptops inside police vehicles
• Large screen monitors in the patrol briefing room 
• Computers in the police station

Currently, Intel TV is used to send important and time-critical messages and alerts as well as to distribute less time-sensitive administrative announcements and legal updates.

Wanted_person.png

 

For example:

• Photos of suspects and details of the charge
• Missing children photos and descriptions
• Notices about changes to the law
• Pictures of new illegal street drugs
• Education on the latest street lingo and issues
• Regular pictures of open cases – suspects or criminals
• Picture of graffiti damage to the city park
• Agencies mission statement “Service is Job One”
• Standing orders
• History of the police department
• Intelligence reports
• Recently missing people
• Invite to parties or meetings
• High crime activity maps

 

Wanted.pngVandalism.png

Screensavers raising awareness of wanted suspects                                         Screensaver raising awareness on vandalism

 

Intel TV is used frequently by the RBPD’s Real-Time Crime Center team who create and send messages. The crime center is staffed by police officers who watch surveillance cameras, listen to the police radio dispatch, and run names in the database to understand more about suspects and assist in disseminating the most up-to-date and actionable information.


SnapComms Desktop Quiz Tool


RBPD’s Training department uses Desktop Quizzes to help officers receive the training they need to complete and then apply and track the credits they’ve earned.

“SnapComms has improved our internal communications tremendously, which ultimately helps us serve the public more effectively and efficiently.”
Chief Michael Madden, Assistant Police Chief

 

Survey.png

Survey tool example



SnapComms Pop-Up Survey Tool


The RBPD also uses the SnapComms survey tool with great results. Recently, a survey was administered to precisely identify and measure changes to the department wireless internet connections. 

Learn more about the Staff Survey Tool:

 

Find out more

 

Conclusions

Before SnapComms

Unhappy with the officer communications system they selected originally, because of its expense and technical limitations, the RBPD turned to SnapComms’ Officer Communications System. Using SnapComms’ unique toolkits and communications modules, the department has met and in many ways, exceeded their original objectives.

After SnapComms

According to Assistant Police Chief Michael Madden, the program has been an absolute success, literally from “day one” of its implementation. He reports that after the first day of using SnapComms, an officer apprehended a crime suspect on his way to work, based completely on the Screensaver Alert and photo he saw displayed the previous day.


The future 

SnapComms iPhone and iPad integration is being rolled out soon within the RBPD. In addition, the SnapComms solution will be extended to include a digital signage display for public communications in the waiting area.

 

  • “There are so many good stories of how Intel TV has improved our operations. We regularly get phone calls from officers saying things like ‘okay we got him (the suspect or criminal)… you can take that (alert and photo) down now’”
  • Chief Michael Madden, Assistant Police Chief

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