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Snap – Internal Communications Solutions.
20
Hot Tips for Internal Communicators
Like all of the Snap tools, Snap Staff Quiz is targetable to different groups of employees. You can theme
quizzes with a logo or image and automated reminders can be set up, so it will continue to reappear and
remind staff to participate.
Reporting via the Snap Content Manager is automatic and updated every minute, making it really easy to
manage. Upon submission of the answers, an optional personal pop up display showing the employee’s
individual score and the correct answers can to help reinforce learning.
Snap Staff News Feeds – Scrolling News Tickers
With the growth of the internet and other technologies, there has been an explosion in the information
available to us. The challenge is to find the correct, most up to date information without having to spend
lots of time ‘wading through treacle’. Snap Staff News Feeds leverages the power of RSS, which you may
be aware of, but has additional flexibility and can be easily customised.
Staff can be working away, and along the bottom of the screen appears a scrolling new feed. If they are
deep in thought they may ignore it and it won’t interrupt their flow. If they are ready for an interruption
they’ll have a scan. Alternatively, when an appropriate break in the work flow comes they may click
through to find out more.
Snap Staff News Feeds allows you to leverage external information sources as it can push out information
updates from any source that is RSS enabled (without requiring staff to opt in, although this is an
option). This helps keep to staff informed and be more effective in their roles.
However, the most powerful feature of Snap Staff News Feeds is that the Administrators can write their
own feeds and push them out to target staff groups. This means that you can quickly send out any news
update with a link to further information, simply by typing in a headline, inputting link details and setting
the target groups. This format is ideal for the call centre environment as it can keep people informed of
the latest updates without interrupting their workflow.
Snap Staff News Feeds are a great way to provide information updates and transport staff directly to the
information they need…..anything from a specific intranet page, to a website to a document on the
shared network
Because internal communications are targetable, and you can have more than one Administrator, you can
nominate selected staff from different departments (e.g. the sales team or engineering department) to
manage the Snap Staff News Feeds for their audiences…..as an overall Administrator, you have complete
visibility of all messages
It is also possible to run standard RSS feeds through Snap Staff News Feeds, so if you have an RSS
enabled intranet, you can run this in addition to customising other feeds.
Another feature is the option to set up the ticker to continue scrolling on-screen until clicked upon. This
means that you can guarantee that staff have viewed important content.
Snap Staff Poll – Staff Survey Tool
Involving staff is one of the key ways we can build engagement. It’s also really important to measure
internal communications effectiveness so we know what’s hitting the mark and identify which areas need
to improve. This also allows us to demonstrate business value to senior managers. A Snap Staff Poll or
Survey is a tool which can be used to achieve these goals.
Snap Staff Poll is different to other surveys in that it isn’t too complicated and it’s pushed directly to the
desktop (and not delivered by email). It ‘pops up’ on the employee’s computer and provides an option to
complete now or defer until later. The Snap Administrator can specify how frequently and how often the
pop up reappears until the survey is completed. ‘Silent Surveys’ that staff can opt into via a hyperlink can
also be set up.
Snap Staff Poll is quick to set up and works best if it’s short and punchy (no more than 10 questions –
multi-choice if possible, although various other answer options are also available). A prize incentive can
help, so does the automated reminder meaning high response rates.