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Snap – Internal Communications Solutions.
Hot Tips for Internal Communicators
Think outside the square. How else can you get your
message across?
What would we do without email?
What would you do? Having a No email day may force you and your staff to think outside the square.
Why not list all the communications channels open to your organisation and think about the benefits and
drawbacks of each. Examine the typical types of information that staff in your organisation regularly
send and receive. Think too, about the requirements each type of message may need to have in order to
be communicated successfully. Ask yourself, for example, do you need visual or voice cues? Or is the
information confidential or sensitive? Or do I need additional information? Or is the message urgent?
Involve staff in this process, as it will help them improve their communication, by helping them select the
most effective communication channel. It will also remind them that some messages, especially those
dealing with sensitive issues, are not suitable for delivery via email.
You may think that phone calls and face-to-face meetings take more time, but one company that
implemented email free days, noted that making a real effort to reduce email overload resulted in better
teamwork, happier customers, and quicker problem solving. Don’t forget that some solutions, like using
desktop alerts may be more efficient and more effective.
Try these Snap tools
Snap has many tools that can improve your internal communications as well as help reduce email
overload.
Use Snap Desktop Alert for those urgent messages that need high cut through, and where it is not
feasible to contact staff individually.
Use Snap Screensaver to emphasise key messages and to increase brand and product awareness.
Try Snap Ticker to signpost new and relevant information resources and to keep staff up-to-date.
Mission critical information will reach staff more quickly and will not get buried amongst all those
emails.
Make learning fun and try Snap Quiz to measure and build capability (for example you can measure
the effectiveness of training modules).
Rather than sending out email after email to get feedback, use Snap Poll. It has high participation
rates, encourages staff involvement and enables you to measure, benchmark, and gather feedback.
Snap Mag is a must. With Snap Mag you can easily collate news and information from each
department into a one-stop, easy-to-read format that can be pushed to the desktop. It can appear
during logon, so that staff can read Snap Mag while their computer boots up. Even more
impressively, it automatically expire out-of-date material and save it in a searchable repository. This
means that valuable information can be viewed at any time and is not buried in email inboxes.
Thinking ‘outside of the square’ is the reason the Snap tools exist. These internal communications tools
were originally built for 2 organisations which were really thinking ‘outside of the square’ and wanted to
find a better way to communicate with their staff, reduce overall interruptions, and increase the impact of
important messages.
Snap Communications continues to evolve its suite of employee communications tools based on the
needs and desires of its customers (forward thinking communications practitioners in organisations across
the world). Snap has recently added a Snap Video and Snap RSVP tool to their range and has completed
development of their ‘Snap Forum’ tool, an innovative approach to the use of blogs and forums
specifically designed for internal communications purposes. For further information, please Contact