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Snap – Internal Communications Solutions.
Hot Tips for Internal Communicators
Differentiate between urgent and non-urgent emails
How can you let staff know if an email is urgent or not?
Is your message critical, urgent, or just nice-to-know? Assist staff by flagging emails. Don’t forget that
your reader may have a very different idea of what is urgent. Mentally put yourself in their shoes.
Decide how important the email is to them. You can then indicate the level of urgency in the subject line
or by using standard email symbols.
Don’t forget that email is not always the best channel for communication. Sure it is quick and
convenient, but it is also more impersonal. You cannot check your reader’s mood or check how busy
they are. So if you are dealing with a sensitive issue, don’t click ‘Send’ before you have thought about
other methods of communication.
Try these Snap tools
To ensure that staff have received important messages and then track who has read them, you could use
Snap Desktop Alert. This delivers important messages, via an on-screen message alert window, to
targeted employee groups, with full reporting facilities on who has read the message and/or followed
links to further information.
Snap Desktop Alert allows the administrator(s) to send an alert window that:
Has 'read now', 'read later' options. If the user clicks 'read later' the window will fade away to
reappear later
Is persistent. The Administrator can specify specific desktop alert behaviours such as ‘recurrence’
Fully displays the desktop alert message direct on-screen as specified by the administrator
Can be preset (size, position and prominence) for each message
Can generate reports on who has / has not opened the full message
Can generate reports on employee response to the desktop alert messages (for example click
through to code of conduct information to ensure compliance)
Snap Screensavers allows the administrator(s) to turn employee screensavers into a series of dynamic
sequencing billboards. This format is ideal for messages that may not be urgent but are important from
an employee ‘awareness’ perspective. For example:
Brand messages
Event updates
Product launches
Sustainability messages
Reinforcing key elements of staff training
Where appropriate, specific screensavers can be targeted to specific employee groups. Also, employees
can click links on the screensavers to be taken to further information as appropriate.
Employees who are suffering from email overload are unlikely to notice these types of messages when
they are sent as emails. Screensavers however, can act as a subtle but very powerful way to raise
awareness and communicate key themes.