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Snap – Internal Communications Solutions.
Hot Tips for Internal Communicators
Keep the content brief. Use simple language and make use of
informative headings
Give me a report on one page!
Busy staff don’t want to spend time getting to the message, or working out what the message means.
Emails in particular need to be brief and clear.
Think about your reader and what you want your reader to think, know or do. In other words, what do
you want your message to achieve? Decide on a logical order for your message. Then, keeping your
reader in mind, write your message using Plain English.
To make your message even clearer, give each section of your email an informative heading.
If you don’t have a clear idea of what you want your message to achieve, or if you don’t have a clear
understanding of your audience, then stop writing.
Try these Snap tools
Why not invest in some staff training to improve written communications. Any easy way to reinforce
training is to use Snap Quiz. 90% response rates are easily achievable when using Snap Quiz.
With Snap Quiz you can:
Reinforce training. Statistics show that in 30 days, staff forget 80% of what they've learned
Measure effectiveness of training (e.g. 6 months after attending training, have behaviours changed?)
Benchmark and set standards (e.g. “How clear and concise are the messages sent out by Marketing,
Finance etc”)
Enhance knowledge by testing regularly (e.g. “When you are running a meeting, is it better to… A, B
or C”)
Influence attitudes with 'scenario' quizzes (e.g. “Under what circumstances is it appropriate to ‘cc’ a
colleague / manager…A, B, or C”
Create competition. Inspire staff to reach high standards
Engage in fun initiatives. Motivate staff with fun competitions and prizes (e.g. include a silly answer
in multi-choice questions to make people smile)
Don’t forget that if you have invested in staff training, you may wish to reinforce key messages using