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Hospital Code Communication

Easily communicate alert codes in Hospitals

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Communicating Alert Codes in a Hospital


Hospital color code alerts are used in hospitals worldwide to denote various kinds of emergency situation. They are an important part of hospital safety and emergency preparedness. Fast, effective communication of codes in a hospital is a critical part of a hospital’s emergency response.


A visual push communication system like SnapComms is perfect for effective hospital code communication.


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The other options for hospital code communication - Some hospitals announce hospital code emergencies over a public address system, while others alert the necessary personnel via a pager system or SMS. But pagers and SMS are expensive and limited in terms of content targeting and rich message delivery while public address systems can be hard to hear in a noisy environment and can cause unnecessary panic and disruption for patients and the public.

Don't even think of using email - Hospital code communication by email is too slow and ineffective in an emergency situation.

 

Fast and Effective Code Communication


The SnapComms solution provides various options for hospital code communication :


Desktop (and mobile) alerts - Visual pop-up alerts that can be delivered to targeted computers and mobile devices. The visual code alert is delivered straight to the device and the display of the message can be forced to override other applications depending on the severity of the situation.


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Mobile Alerts can provide visual cues and details not possible in an SMS message or via a pager


More discreet alternatives - Scrolling tickers and blinking icons provide a more discreet alternative for less critical situations and in public facing areas.

Desktop tickers - Scrolling headlines on computers with colored visuals and icons can, in some instances, be an appropriate alternative to a more overt visual code alert.

 


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Blinking icon –A specific colored blinking icon in the sys tray of a computer can also act as a discreet notification that a hospital code alert has been issued.


The API interface also permits delivery of the hospital code alert via SMS or phone broadcast.

Fast Activation of Hospital Code Alerts


Computer and mobile triggering of code alerts - The SnapComms solution allows specified users to trigger code alerts from their computer or mobile device. Code alert messages can be set up ahead of time and delivered to predetermined targeted users (or on-the-fly user groups) as soon as an emergency situation occurs.

Triggering code alerts from other devices - An API interface is available for the SnapComms messaging solution providing the option to trigger hospital code alerts from other systems and devices such as panic buttons, safe keys and calls to a specified phone number.

Gathering Information During a Code Alert

Hospital code alerts can also be issued using the SnapComms pop-up survey format.

 

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Hospital code response survey

 

Gather critical information - use the survey alert format to ask people about their current situation during the code alert.

Multiple choice formats make it quick for users to respond and easy for information to be viewed and classified quickly.

Broader open ended answer formats are also possible. Images can also be included in questions such as "Have you seen this man?"

 

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Hospital code alert pop-up survey example

 

Up to date information regarding the situation - The SnapComms reporting console updates whenever survey answers are received giving administrators up to the minute information.

Bypassing Email


Not all hospital workers have email addresses - meaning that it can be even more a challenge to deliver important communications. The SnapComms solution provides a way to deliver communications to workers without email as visual messages on their computer or mobile device.

Avoiding clutter - SnapComms messages can be expired or withdrawn when they are no longer required. This means that out of date messages do not need to be cleared by individual hospital workers (for example, those starting their shift) after a code alert has been withdrawn.

Ensuring Workers Know How to Respond

Triggering and communicating hospital codes effectively is only part of the equation.
Communicating changes or updates to hospital codes or response processes effectively is also important. Hospital staff members need to understand what any changes to hospital codes mean and how their subsequent response is going to change.

 

Ensuring high attendance at hospital code training and refresher sessions


Running training sessions is one thing, ensuring high attendance is quite another. This can be a particular challenge within hospital environments due to a high proportion of shift workers and the fact that some groups of hospital staff do not have access to email.

The SnapComms solution can drive high attendance at training events with the RSVP alert tool. This tool delivers visual RSVP pop-ups to computers and mobile devices regardless of whether a member of staff has e-mail access. The RSVP tool allows multiple training sessions to be provided as options and the staff member can pick the session and time that suits their schedule the best. The SnapComms reporting console allows administrators to monitor attendance and open up more training sessions as they fill up.

 

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Built-in RSVP recurrence for people who have yet to respond to the RSVP ensures a high response rate. Message reminders closer to the event ensure that people actually attend their chosen training session.

Reinforcing Hospital Code Training

The SnapComms quiz tool - can be delivered as a visual alert message to computers and/ or mobile devices. The quiz can be set up easily with visual cues and targeted to specific groups of staff, locations and network profiles. By sending a quiz to staff and testing them on their knowledge of hospital codes as well as the appropriate responses, hospitals can assure high awareness and compliance with hospital code responses.

 

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Regular articles in a staff newsletter - can also reinforce and remind staff of the correct response to a particular hospital code. The SnapComms magazine tool can be delivered directly to computers and mobile devices without the need for e-mail. It is easy to put together as it allows multiple editors to collaborate and submit articles. If required, even staff members can easily submit stories directly to the newsletter via a built in editorial review and approval process.

 

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SnapComms reporting allows for visibility of readership of specific articles in the staff magazine.

Gathering feedback and identifying issues quickly

The SnapComms survey tool can be delivered to computers and mobile devices without the need for email. This makes it easy to collect employee feedback and their suggestions to improve the hospital’s emergency response systems. It is also an effective way to identify possible questions and issues that may have arisen.

 

Communication that a hospital code alert has been withdrawn

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Screensaver message reinforcing the correct hospital code process

 

Fast communication of the resolution to a hospital code situation is important to limit the unnecessary interruption to services and the disruption of patients and visitors.

 

The SnapComms solution allows hospital code cancellation notifications to be communicated fast and effectively to multiple devices.

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Related Resources

System failure - Communicating system outages in a hospital

How SnapComms can Help:


  • No email access required- Messages delivered directly to computers and mobile devices.

  • Target messages - by AD network settings, individuals, groups, machines or locations.

  • Various ways to trigger code alerts - From a computer or mobile device or from another system via the SnapComms API.

  • Fast to send - trigger pre configured hospital code alerts with a single click.

  • Noticeable - Various formats that are noticed quickly by the audience.

  • Repeat messages - based on user interaction or time based settings.

  • Mobile delivery - delivery to mobile and desktop device.

  • Gather information - from staff during a code alert situation.

  • Thin client friendly - The SnapComms solution is compatible with a range of Thin Client environments including Windows Terminal Services and Citrix.