About us

SnapComms is an award-winning, innovative company starting small, growing big with no sign of stopping.

Our vision is to make internal communication with employees a breeze in medium to very large sized organizations. We are passionate about providing the best solution to our customers by thinking about the future and listening to their feedback.

SnapComms future proofs its employees by providing a wide range of opportunities to grow and upskill. Our environment promotes continuous improvement and forward thinking in all areas.  

If you think you have got what it takes why not be forward thinking as part of the SnapComms family?

We're made up of dedicated directors, superstar sales people, committed customer success experts, a passionate product development team, amazing administrators and a magnificent marketing team.

 
 

No Unicorns here 

Here at SnapComms we believe happy people mean happy customers and a fantastic product. 

We believe that our people and customers are our priorities and should never take second-place to "user growth at all costs" (Why Unicorns are over rated).

We love the fact that we are creating new jobs and helping people find work they love. SnapComms is an organically grown business from customer revenues. We only grow if customers love us - and that's the way it should be.

Over 1.5 million paid enterprise users in more than 75 countries tell us we are doing pretty well (but we are always trying to do better). If you think you have what it takes to become part of the SnapComms family, send through your CV and a bit about the skills you can bring us at Jobs@SnapComms.com

 

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PERKS


 

Location, location, location

Located in Central Takapuna, Auckland, SnapComms is a convenient 5 minutes walk from the beach and shops making lunchtime a real break!

 

Our own espresso machine

For the coffee fiends.

SnapComms has coffee beans delivered to the office fortnightly so there's always a fresh supply.

Sunny private deck

Outdoor seating on our deck where we sit to eat lunch or get some fresh air.

Modern offices

Open plan offices, with optional stand up desks and quiet working spaces, help promote our awesome team environment.

 Feeling fruity?

Fresh fruit delivered to the office twice a week.

Casual dress code

Wear anything you feel comfortable in, not just on Fridays.

BBQs

Monthly themed staff BBQs for an end of week pick-me-up.

Pets welcome

Allergies permitting, pet visits are encouraged!

You deserve to relax

And you can, with our monthly massages thanks to EnergizeNZ.

Flexible hours

Flexible work, work from home, or come in early and leave early or come in late and leave late.

Birthday perks

SnapComms likes to celebrate birthdays with cake for morning tea on your birthday week.

Free parking 

Car parks are supplied, because parking isn't cheap.

balance

Work-life balance

Flexible work, compressed working weeks and part-time work – we offer it all! Overtime is an exception, and definitely not a rule.

Professional Development

Career plans, stretch goals and internal promotions aplenty. SnapComms also provides opportunities to attend awesome conferences and seminars.

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Volunteering

Give back to the community with two paid volunteering days per year.

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Social Club

Contribute to SnapComms' Social Club to be part of the fun with the rest of the team!

Want a glimpse of life at SnapComms? Check out our Facebook page to get the latest updates from SnapComms HQ 

 

CURRENT VACANCIES


Customer Success Representative (East Coast, US)

The Customer Success Representative is responsible for the successful onboarding and ongoing usage of SnapComms amongst their defined customer accounts. The primary requirement is to retain existing customers, by identifying the value customers receive from SnapComms and ensure their ongoing satisfaction and success with the our product.

This is an exciting new role, created as a result of our growth and success. We are looking for a positive, engaging, tech savvy and customer focused candidate (ideally with customer success/account management experience).

 

ROLE & RESPONSIBILITIES

Focus on engaging SnapComms small to medium sized customers in order to establish relationships where the Customer Success Manager becomes a trusted and valued contact point for customers.

Become an expert on the operations of the SnapComms solution and provide induction and training for customers as needed or as contractually committed to.

Provide expert guidance on how customers can adapt the use of the SnapComms solution to meet communications and messaging objectives, both from a strategic and tactical perspective.

Monitor customer adoption and use of the SnapComms solution.

Identify customer ROI and ensure that the customer continually sees and receives value from the SnapComms solution.

Investigate Upsell opportunities including additional user licenses, additional channels, increased support, and wider use of the SnapComms solution throughout the customers’ organizations.

Work with both newly on-boarded customers and existing customers to extract material that can be used to market SnapComms externally including the creation of case studies, testimonials, press releases, referrals etc.

Work with customers to understand how the SnapComms solution can be extended or improved in order to meet generic, as well as specific, requirements and feed this onto the Marketing and Development teams.

 

SKILLS & EXPERTISE

  • Great communication skills, a self-starter and able to work across and within multi-disciplinary teams
  • Confident, articulate and engaging
  • Exposure to sales and good knowledge of sales best practice
  • Technically savvy and/or experience in the technology industry
  • Flexibility across time zones to ensure maximum exposure to customer base
  • A background in strategic internal communications preferred
  • Experience and proven success in customer success, account management or customer service preferred



Customer Success Representative (Australasia)

The Customer Success Representative is responsible for the successful onboarding and ongoing usage of SnapComms amongst their defined customer accounts. The primary requirement is to retain existing customers, by identifying the value customers receive from SnapComms and ensure their ongoing satisfaction and success with the our product.

This is an exciting new role, created as a result of our growth and success. We are looking for a positive, engaging, tech savvy and customer focused candidate (ideally with customer success/account management experience).

 

ROLE & RESPONSIBILITIES

Focus on engaging SnapComms small to medium sized customers in order to establish relationships where the Customer Success Manager becomes a trusted and valued contact point for customers.

Become an expert on the operations of the SnapComms solution and provide induction and training for customers as needed or as contractually committed to.

Provide expert guidance on how customers can adapt the use of the SnapComms solution to meet communications and messaging objectives, both from a strategic and tactical perspective.

Monitor customer adoption and use of the SnapComms solution.

Identify customer ROI and ensure that the customer continually sees and receives value from the SnapComms solution.

Investigate Upsell opportunities including additional user licenses, additional channels, increased support, and wider use of the SnapComms solution throughout the customers’ organizations.

Work with both newly on-boarded customers and existing customers to extract material that can be used to market SnapComms externally including the creation of case studies, testimonials, press releases, referrals etc.

Work with customers to understand how the SnapComms solution can be extended or improved in order to meet generic, as well as specific, requirements and feed this onto the Marketing and Development teams.

 

SKILLS & EXPERTISE

  • Great communication skills, a self-starter and able to work across and within multi-disciplinary teams
  • Confident, articulate and engaging
  • Exposure to sales and good knowledge of sales best practice
  • Technically savvy and/or experience in the technology industry
  • Flexibility across time zones to ensure maximum exposure to customer base
  • A background in strategic internal communications preferred
  • Experience and proven success in customer success, account management or customer service preferred

 

If you think you'd be a good fit with SnapComms please send a cover letter outlining what you could bring to SnapComms and your C.V. to jobs@snapcomms.com