The SnapComms platform supports you in getting all staff on board with the importance of customer success – from senior management to staff ‘on the ground’.
Scrolling desktop tickers update staff on the status of customer issues, remind about follow-up actions or share latest news. Unmissable but unobtrusive, tickers are designed to deliver.
Screensaver messages promote your current campaigns, reinforce expected customer call behavior, advise of training sessions or summarize customer success values.
Demonstrate C-suite commitment
Embody the customer focus in all staff communication from management. Use video alerts to share CEO updates that everyone should read. Include customer success examples in monthly newsletters.
Build better understanding
Use staff quizzes to assess employee understanding of customer success best practice. Encourage suggestions on behavioral improvements through open-format staff surveys.
Use these special communication features to improve the promotion and celebration of customer success in your organization.