SnapComms is a self-funded business that has grown from small beginnings. In the early days the owners were working from a home office, where the concepts behind the SnapComms solution and the related software application were initially established. Since 2007, the business has grown and now has offices in the US and UK with the main office in Auckland, New Zealand. This growth has been driven by innovation in software development, sales and marketing and operations.
We are a market led company, our priority has and always will be to listen to the needs of our customers and prospects in order to provide the innovation they expect. While we have some in-house communications expertise, you cannot substitute this for feedback from real customers.
We not only respond to individual customer needs, we proactively try to understand the problems they are facing collectively. By keeping a close eye on the market as a whole, we can also identify whether changes or trends are occurring that could be better facilitated by adapting our technology. One of the ways we identify those is by combining digital tools with personal interaction. By using online search and we can start to build an understanding of the questions being asked and conversations taking place within different online communities (blogs and forums). Where it is appropriate — relevant and non-intrusive — we will participate in those conversations. Our customer support system also helps us identify and manage ideas for improving our product.
Interaction with our customers and understanding their needs and issues has resulted in innovative solutions to complex problems. Exposure to diverse networks and computing environments (of our customers) has driven our development so the SnapComms solution is now compatible with almost any environment that our customers utilise.
We have faced a number of technical challenges over the years as business needs evolve and technologies change. These challenges have, in the main, been mitigated by intelligent research and development processes and by tapping into the collective, yet diverse, skill set of the SnapComms development team. We have additionally fostered relationships with industry experts and thought leaders to assist us in solving certain specific problems.
Our head quarters are based in Auckland, New Zealand (Yes there is more here than sheep!) We are located 5 minutes walk from one of the best suburban beaches in the world.
We have offices in the US in California and New York. Our UK office is in London.
Our data center (for the hosted version of the SnapComms solution) is in Toronto, Canada.