Outage Notification Software | Planned and Unplanned Outages

Don’t Rely On Email When An Outage Strikes

Communication is key in a system outage. Downtime is unproductive time – and a huge cost to the business.

Informed employees stay busy at their desks – not calling your Helpdesk. IT teams can focus on resolving the incident.

91% of IT professionals believe poor incident communication increases downtime. (Source: Dimensional Research)

Relying on email during an IT outage is too big a risk. It’s not suited for urgent communication, it’s ignored by staff, and it isn’t effective when the pressure is on.

Network outage notifications that avoid email help resolve incidents faster. And enhance your IT team’s reputation across the organization.

Fast, Unmissable Outage Notification Software

The SnapComms platform bypasses email to guarantee 100% readership of your IT outage notifications – across every device, every location.

Alert employees fast. Provide status updates in real-time. Notify when systems are back online. Promote best practice to improve response to future incidents.

With SnapComms you can target staff groups, schedule messages and repeat until read, to ensure your downtime isn’t a downer for everyone.

SnapComms Makes Outage Communications Easy

SnapComms ready-to-use notifications are available for every type of outage – whatever the scale and urgency. See sample outage communication examples below.

Planned Outages

Guarantee staff awareness of planned outages with high-impact Alerts.

Update staff on the outage status through newsfeed-style scrolling Tickers.

Promote password change reminders and new security risk alerts with Digital Signage.

See all planned outage notification templates

Unplanned Outages

Alerts send priority messages to inform all staff of unplanned outages immediately.

Tickers provide staff the latest situational updates, minimizing confusion and reducing Helpdesk calls.

Screensavers remind staff what to do and where to find information during an outage – improving response when incidents happen.

See all unplanned outage notification templates

Planned Outages

Guarantee staff awareness of planned outages with high-impact Alerts.

Update staff on the outage status through newsfeed-style scrolling Tickers.

Promote password change reminders and new security risk alerts with Digital Signage.

See all planned outage notification templates

Unplanned Outages

Alerts send priority messages to inform all staff of unplanned outages immediately.

Tickers provide staff the latest situational updates, minimizing confusion and reducing Helpdesk calls.

Screensavers remind staff what to do and where to find information during an outage – improving response when incidents happen.

See all unplanned outage notification templates

Planned Outages
Unplanned Outages

Discover Our Range Of Channels For Internal Communications

Desktop Alerts: Push priority messages direct to desktop

Employee App: Engage staff with your content direct to mobile

Digital Signage: Transform large screens into message boards

How a major hospital managed essential IT communications

"We have a strict rule about when the messages are sent, how, and what criteria is used. I make sure that our messages around IT issues are important and they're clear."

Mark Greaker
Corporate Director of IT Operations
New York Presbyterian Hospital

Everything You Need To Reach And Engage Staff – Every Time

Built-in features of the SnapComms platform increase your messaging success and drive results.

Targeting

Send messages to groups or individuals for higher relevance and engagement.

Recurrence

Repeat unread messages to achieve 100% staff readership or response.

Reporting

Real-time insights to track performance and improve message success.

Scheduling

Set up messages to send in advance for greater readership and convenience.

Administration

Provide admin rights to manage user access and improve governance.

Acknowledgement

Require staff acknowledgement of messages to ensure readership and compliance.

Improve your IT outage messaging today

Discover our platform or get a demo from one of our communication experts.

Customer Stories

SnapComms is proud to help customers across the world improve their IT outage communications and keep their businesses running.

Better IT Outage Comms Builds Performance At Leading Construction Company

Canadian construction company Aecon used SnapComms to breathe new life into their IT and Compliance communications, successfully reaching 99% of staff.

Small Hospital Shows Big Thinking With Its IT Communications

A busy healthcare facility relies upon its IT systems. When downtime occurs, patient care can be compromised. This hospital's IT director needed a better way to keep staff in the loop with all IT updates.

IT Outage Notifications Set High Standards At Towers Watson

A simple traffic light system brought IT outage notifications to life and reduced helpdesk calls in offices across Europe at this professional services company.

Download: 10 Point Plan For Improving IT Communications

Communicating important IT messages to staff isn't easy when everyone's so busy. Download this best practice guide to:

Maximize productivity
Reduce frustration and wasted time
Streamline your IT operations - before, during, and after an IT event

Download your copy now >>

IT Outage Notification

Better Incident Management Means Less Downtime

Don’t Rely On Email When An Outage Strikes

Fast, Unmissable Outage Notification Software

SnapComms Makes Outage Communications Easy

Planned Outages

Unplanned Outages

Planned Outages

Unplanned Outages

Discover Our Range Of Channels For Internal Communications

How a major hospital managed essential IT communications

Everything You Need To Reach And Engage Staff – Every Time

Targeting

Recurrence

Reporting

Scheduling

Administration

Acknowledgement

Improve your IT outage messaging today

Customer Stories

Better IT Outage Comms Builds Performance At Leading Construction Company

Small Hospital Shows Big Thinking With Its IT Communications

IT Outage Notifications Set High Standards At Towers Watson

Download: 10 Point Plan For Improving IT Communications

IT Outage Communication Blogs

How To Manage Scheduled Maintenance Messages (+ Examples)

IT Outage Notification Templates + Communication Plan

Are You Making These Common IT Outage Mistakes?

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IT Outage Notification

Better Incident Management Means Less Downtime

Don’t Rely On Email When An Outage Strikes

Fast, Unmissable Outage Notification Software

SnapComms Makes Outage Communications Easy

Planned Outages

Unplanned Outages

Planned Outages

Unplanned Outages

Discover Our Range Of Channels For Internal Communications

How a major hospital managed essential IT communications

Everything You Need To Reach And Engage Staff – Every Time

Targeting

Recurrence

Reporting

Scheduling

Administration

Acknowledgement

Improve your IT outage messaging today

Customer Stories

Better IT Outage Comms Builds Performance At Leading Construction Company

Small Hospital Shows Big Thinking With Its IT Communications

IT Outage Notifications Set High Standards At Towers Watson

Download: 10 Point Plan For Improving IT Communications

IT Outage Communication Blogs

How To Manage Scheduled Maintenance Messages (+ Examples)

IT Outage Notification Templates + Communication Plan

Are You Making These Common IT Outage Mistakes?

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Solutions

Resources

About

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