The pressure is always on for IT staff when a system outage strikes.
There’s the need to communicate with end-users fast – before your Helpdesk becomes flooded with calls. Meanwhile management are concerned with the operational fallout: time, money, productivity and reputation.
91% of IT professionals believe poor incident communication increases downtime. (Source: Dimensional Research)
IT outages are an ever-present threat for organizations. Whether a scheduled outage for upgrades and maintenance, or an unexpected incident, such as a virus, cyber-attack or human error, rapid communication to those affected is essential.
Ensure all staff are aware of the outage through alerts, whatever their device and wherever their location
Update staff on the outage status using tickers to improve their understanding and reduce IT Helpdesk calls
The SnapComms platform includes special features to make your IT outage notifications simpler and more effective.
Target your messages to specific employee groups in advance so that IT teams can respond fast when incidents occur. This will also help reduce any influx of support requests or queries to your Helpdesk. For remote staff, set up a specific group to target mobile devices with mobile-optimized notifications.
Customize your outage notification templates to provide visual cues so that staff instantly understand the nature and severity of the outage. For example, color-coded pop-up alerts where red = urgent / emergency, amber = important, green = lower priority.
Recurrence settings allow you to repeat messages that have not been read, scheduling them to repeat at specific dates and times for maximum visibility and impact.
Schedule outage notifications in advance with pre-prepared content to automate message delivery and timing. Time zones and targeting groups can be customized to ensure messages are delivered to impacted employees at exactly the right time.