Reduce the Pain of Scheduled and Unscheduled Outages

The pressure is always on for IT staff when a system outage strikes.

There’s the need to communicate with end-users fast – before your Helpdesk becomes flooded with calls. Meanwhile management are concerned with the operational fallout: time, money, productivity and reputation.

91% of IT professionals believe poor incident communication increases downtime. (Source: Dimensional Research)

IT outages are an ever-present threat for organizations. Whether a scheduled outage for upgrades and maintenance, or an unexpected incident, such as a virus, cyber-attack or human error, rapid communication to those affected is essential.

Email outage alert on mobile phone
In a matter of seconds, alerts like these can be sent direct to mobile and desktops, bypassing email completely

HIGH IMPACT TOOLS FOR COMMUNICATING IT OUTAGES

Message fatigue is a modern day curse. How can you ensure your important IT messages stand out from other internal noise? SnapComms internal communication channels ensure important IT outage notifications are never missed.

Bypassing email completely, these high impact visual tools get employee attention and generate action – fast. That means you can focus on taking control, whatever the scale and urgency of your outage.

Desktop alerts instantly inform staff about unplanned outages. Fast message delivery reduces Helpdesk calls so IT staff can focus on resolution.

Scrolling desktop tickers update staff on the status of outages, allowing them to better plan their workload and reduce unproductive time.

Screensaver and Lock Screen messages can communicate planned outages in advance, improving staff awareness and encouraging the introduction of work-arounds.
Staff surveys capture post mortem feedback on the effectiveness of IT comms, allowing you to identify any areas of future potential improvement

Discover our range of tools for Internal Communications

Communications for 3 different devices

Digital Signage, Desktop and Mobile


Products Overview

Use SnapComms Software To:

Reach everyone

Ensure all staff are aware of the outage through alerts, whatever their device and wherever their location

  • foster inclusiveness
  • remove message ignorance

Reduce confusion

Update staff on the outage status using tickers to improve their understanding and reduce IT Helpdesk calls

  • minimize rumor and speculation

Maximize productivity

Use alerts to advise staff of planned outages in advance, plus remind them prior to the outage through Wallpaper or Screensavers.

  • focus efforts on workarounds

Strengthen relationships

Gauge perception of IT service and identify areas of improvement through staff surveys.

  • foster collaboration
  • improve inter-departmental communication

RESULTS TO EXPECT FROM SNAPCOMMS FOR YOUR IT OUTAGES

Hand holding stopwatch to reduce costs
Reduced Costs
Witness the volume of inbound calls to your IT service desk plummet, as staff actually see your messages, saving valuable time and resources
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Streamlined Processes
Maintain smooth operations by staff being better informed and able to plan work-arounds
Padlock on screen showing reduced IT risk
Reduced Risk
Less pressure on IT staff and potential for errors when publishing manual messages at time of stress
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Maximized Productivity
No loss of momentum or business performance due to planned IT outages
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Enhanced Reputation
Preserve the reputation of the IT team to deliver superior business performance
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Improved Communication
More effective messages through real-time data-driven insights

SPECIAL FEATURES TO GUARANTEE SUCCESS FOR YOUR IT COMMUNICATION

The SnapComms platform includes special features to make your IT outage notifications simpler and more effective.

Target your messages to specific employee groups in advance so that IT teams can respond fast when incidents occur. This will also help reduce any influx of support requests or queries to your Helpdesk. For remote staff, set up a specific group to target mobile devices with mobile-optimized notifications.

Customize your outage notification templates to provide visual cues so that staff instantly understand the nature and severity of the outage. For example, color-coded pop-up alerts where red = urgent / emergency, amber = important, green = lower priority.

Recurrence settings allow you to repeat messages that have not been read, scheduling them to repeat at specific dates and times for maximum visibility and impact.

Schedule outage notifications in advance with pre-prepared content to automate message delivery and timing. Time zones and targeting groups can be customized to ensure messages are delivered to impacted employees at exactly the right time.

Settings control administration rights so that only assigned staff can send outage notifications.

Use real time reporting to identify readership rates and where necessary use message escalation or message acknowledgement capabilities to achieve 100% cut-through success.

WANT TO LEARN MORE ABOUT HOW SNAPCOMMS CAN WORK FOR YOU?

Send a brief description of your communication requirements, and we'll get back to you with a guide price!

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