The pressure is always on for IT staff when a system outage strikes.
There’s the need to communicate with end-users fast – before your Helpdesk becomes flooded with calls. Meanwhile management are concerned with the operational fallout: time, money, productivity and reputation.
91% of IT professionals believe poor incident communication increases downtime. (Source: Dimensional Research)
IT outages are an ever-present threat for organizations. Whether a scheduled outage for upgrades and maintenance, or an unexpected incident, such as a virus, cyber-attack or human error, rapid communication to those affected is essential.
Message fatigue is a modern day curse. How can you ensure your important IT messages stand out from other internal noise? SnapComms internal communication channels ensure important IT outage notifications are never missed.
Bypassing email completely, these high impact visual tools get employee attention and generate action – fast. That means you can focus on taking control, whatever the scale and urgency of your outage.
Ensure all staff are aware of the outage through alerts, whatever their device and wherever their location
Update staff on the outage status using tickers to improve their understanding and reduce IT Helpdesk calls
The SnapComms platform includes special features to make your IT outage notifications simpler and more effective.
Target your messages to specific employee groups in advance so that IT teams can respond fast when incidents occur. This will also help reduce any influx of support requests or queries to your Helpdesk. For remote staff, set up a specific group to target mobile devices with mobile-optimized notifications.
Customize your outage notification templates to provide visual cues so that staff instantly understand the nature and severity of the outage. For example, color-coded pop-up alerts where red = urgent / emergency, amber = important, green = lower priority.
Recurrence settings allow you to repeat messages that have not been read, scheduling them to repeat at specific dates and times for maximum visibility and impact.
Schedule outage notifications in advance with pre-prepared content to automate message delivery and timing. Time zones and targeting groups can be customized to ensure messages are delivered to impacted employees at exactly the right time.