Internal Communications Case Studies

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High Speed Employee Communications Pays Off For Ingenico

Time really is money when over 80,000 retailers rely on you. For online payment provider InGenico ePayments, any downtime means customers can’t transact payments – and revenue is lost. They needed a way to communicate IT incidents dynamically and fast. That’s why they found it pays to work with SnapComms.

How The Holiday Inn Club Maintains A Culture Of Calm – Even When An Epic Storm Hits

Holiday Inn partnered with us to introduce exciting new tools, which have become so essential as to now be part of their culture. Whether storms, hurricanes or natural disasters, it’s a great example of ensuring your messages get through when every second counts.

Internal Comms Software Reaches Distributed Medical Teams

A primary goal of OrthoTennessee management was to be recognized as a top workplace, but previous efforts had met with minimal success. They needed a platform which would truly get employee attention.

Top-Ranking University Uses Best-In-Class Comms To Support A Culture Of Innovation

With a reputation for innovative thinking, this market-leading University was determined to find a better way to communicate with its community. Using SnapComms, they increased response rates by 20%.

Achieving Operational Excellence Within Healthcare

It was vital that clinicians at this major healthcare facility have ready access to information to deliver optimal patient care. A new communication solution made it easier for staff to complete their daily tasks on time and access important information – even at 3 o’clock in the morning!

Actionable Data Improves Employee Satisfaction For Orion

Employee engagement was hugely important to Orion's leadership, so they replaced their old survey tools with SnapComms. When staff response rates were consistently over 90%, that made everyone happy.

Bringing A Unique Brand To Life Through Internal Comms

Internal communications are critical to JUCY to reinforce their brand. SnapComms brought their internal brand to life through vibrant animation and attention-grabbing style, with a unique sense of humor and fun.

Better Use Of Business IT For Leading Construction Company

Technicians working on sites around the country rely on the robustness of IT systems. Any outages impact on their ability to work effectively, causing costly downtime. In these situations, email couldn't be relied upon.

Air France Takes Employee Engagement To New Heights In Their Contact Center

With 80,000 staff meeting the travel needs of 140,000 passengers every day, Air France needed better internal communications to ensure their employee engagement didn’t hit turbulence.

How Texas Tech Kicked Emails For Tickers And Scored Big On Productivity

With thousands of student applications inundating their system, Texas Tech needed a better way to communicate updates than group emails. The SnapComms Tickers ticked all the right boxes for efficiency, productivity and usefulness.

Small Hospital Shows Big Thinking With Its Internal Communications

A busy healthcare facility relies upon its IT systems. When downtime occurs, patient care can be compromised. This hospital's IT director needed a better way to keep staff in the loop with all IT updates.

Police Intel Sent Via SnapComms Helps Patrol Officers Fight Crime

SnapComms tools have become an “essential factor” in fighting crime. Through innovative use of our tools, we’re excited to be helping the Riviera Beach Police Department through a unique 'Intel TV'. Lawbreakers beware!

Strategic Take On Internal Communications Brings Multiple Benefits

To improve overall performance and keep staff informed of important IT updates, this large health network wanted to go beyond traditional communication channels and implement an advanced messaging system.

IT Outage Notifications Set High Standards At Towers Watson

A simple traffic light system brought IT outage notifications to life and reduced helpdesk calls in offices across Europe at this professional services company.

How Archcare Improved Operational Awareness, Staff Engagement And Focus

When ArchCare needed to breathe new life into their employee communications, they trusted SnapComms to deliver all their internal comms - at times when it really is a matter of life and death. The results surprised even them.

Ousting Emails Delivers Better Customer Outcomes For IT Services Provider

Ensyst needed a reliable communication channel which delivered messages quickly and in real-time. This award-winning IT services provider needed an award-winning solution.

Natural Disaster Communication When Lives Are On The Line

A major US utility provider needed communication tools to deliver the best possible customer service, even in the most challenging of circumstances.

Real-Time Notifications Provide Critical Link In Healthcare Operations

Time is everything in the medical profession, so real time notifications are critical to UC Irvine Health. They needed reliable tools to alert staff fast when incidents occurred.

Email Overload Overcome At Insurance Company

As email volumes increased at this business, important communications were lost amidst the email avalanche. A fresh approach was needed for the communication cut-through demanded by management.

80% Message Readership Slashes Helpdesk Calls For Urgent IT Communications

The SnapComms solution has revolutionized how IT communications operate at Memphis-based Interstate Blood Bank. Message delivery up to 95% and readership at 80%. Naturally, we’re pleased, though not surprised – after all, communication is in our blood.

Internal Comms Innovations Score Proven Results At Leading Telco

Engaged staff equal delighted customers for Vodafone. Their innovative use of SnapComms communication tools scored high marks from staff and helped fulfill their brand promise.

Timely And Accurate Staff Communications For Texas Institute For Surgery

With patient care of paramount importance, this Dallas-based facility needed a better way to ensure critical messages were seen by staff.

How Sterling Bank Uses SnapComms To Get Employee Attention

Email overload had become a productivity-killer at Sterling Bank. Staff were being inundated with emails, but missing the information they needed. A modern business like this needed a modern communication solution to fit.

IT Communications In Hospital Delivered With A Wow Factor

When Saint Peter's merged five hospitals and a long-term-care facility, they had a huge communication challenge. Multiple sites, remote locations and emails that were being missed. With patient care paramount, Saint Peter's needed a fast, high-impact solution that guaranteed staff readership.

Managing System Outage Communication Better At Jeppesen

Unread email messages were inhibiting productivity at this aviation giant. They found by replacing email with SnapComms tools they could guarantee messages were read and staff were engaged - in fact, the sky's the limit.

Reducing Email Overload Inspires Performance In Retail

Innovative digital tools helped this retail business reduce internal email overload. Find out how SnapComms tools helped get staff involved and inspired business performance.

Making The Right Call For Retail Communications At Virgin Mobile

Using SnapComms for their retail communications has been the right call for Virgin Mobile UK, with staff response rates often achieving 100%.

Guardian Group Uses SnapComms To Communicate With A Distributed Workforce

Building employee engagement with a distributed workforce, during a major company rebranding, is no easy task. Guardian Group needed a communication platform they could bank on.

Lightning Fast Staff Communications Enables Nimble Operation

Maintaining strong communication lines is critical to this large American utility company. Up-to-date information, delivered instantly to thousands of remote workers, needed more than traditional email could deliver.

QHN Improve Staff Communication In Hospitals

QHN needed communication tools which delivered emergency communications fast, reached staff with no email access and improved message readership by removing email fatigue. Enter SnapComms.

Cut-Through Communication Cures Email Fatigue For A Large Service Provider

Neglected emails meant staff lacked important information, directly impacting on business performance. Fresh, innovative internal communications was the cure for info-overload and email fatigue.

System Outage Notifications In A Hospital

For a private hospital group caring for one million outpatients and employing more than 10,000 staff, fast notification is critical when key IT systems go down.

Solving Communication Challenges When Business Performance Is On The Line At A Leading Telco

When email clutter was getting in the way of staff being informed and inspired to do their jobs, TelstraClear needed to look for a modern, engaging replacement.

Hospital Colored-Code Communications Enable Smooth Operations

Introducing SnapComms was the prescription for better staff communication, smoother operational running and improved HCAHPS scores for this busy US medical facility.

Telco Giant Saves $10m In Lost Productivity Through Better Internal Communications

Information-overload meant employees had to wade through high volumes of data to find the information they needed. Processing this volume of information was costing the business more than $10M every year. Something had to change...

Fast Message Cascade And Check-In Kept Staff Up-To-Date As Extreme Weather Closed In

A series of natural disasters around the globe prompted this large global business to implement an emergency alerts system that better communicated information to their increasingly mobile workforce.

Sharing Company Vision And Bringing Internal Brands To Life

This travel services provider needed a fun, fresh approach to share its new vision with staff and foster internal brand engagement as the business evolved. They found that the world was their oyster with SnapComms.

Motivating Inside Sales Teams To Excel With Powerful Desktop Communications

For a technology leader wanting to be best-in-class, outdated email communication wasn't cutting it. High impact messaging, video and gamification were the answers to engaging their sales teams and smashing targets.

Creative Call Center Communication Engages A Young Workforce

Building engagement and reducing staff turnover were critical for this telco. SnapComms tools helped strengthen internal communications and foster positive culture in dynamic, interactive and highly visible ways.

Multi-Channel Approach Increases Comms Effectiveness For TV Broadcaster

A creative and energetic TV broadcaster needed internal communications which matched if they were to successfully engage their teams, measure morale and track management effectiveness.

Internal Communications Hits The Mark For Quit Group Charity

Tight budgets and low staff resourcing were no obstacle to this charity transforming their internal communications into a powerful vehicle for inspiring staff and driving organizational goals.

Customer Case Studies

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