IT Communication Solutions

GUARANTEED READERSHIP OF YOUR IMPORTANT IT MESSAGES

So much of today’s business activities rely upon the smooth running of your IT services. That’s why it’s essential to communicate with end-users should things change.

A system migration, some scheduled maintenance or an unplanned outage can put an abrupt end to the working day. All eyes are on you for answers. Meanwhile, employee productivity takes a dive and your IT helpdesk suffers a meltdown.

Proactive communications before, during and after an IT event will appease staff during any downtime, minimize negative repercussions, and preserve your team’s internal reputation.

The average business loses 545 person hours a year through IT downtime – most of it due to reduced worker productivity.
(Source: Arcserve)

Woman viewing network outage alert message on desktop — Desktop Alerts bypass email to ensure staff see IT messages on time

Why SnapComms channels are perfect for IT communications

SnapComms software is used by hundreds of IT teams around the world to get important communications out to staff – at the right time, and the right place.

Next time an outage strikes, or a critical IT message must be conveyed, save stress and time by publishing immediate updates to those affected.

SnapComms channels completely bypass email to appear onto your end-users’ mobile or desktop screen.

Effective IT internal communication that is direct, fast and unmissable.

Laptop showing cyber security ticker on screen — Scrolling tickers are highly effective at updating staff, unobtrusively

Must-See IT Messages Seen By All

We offer a suite of passive-to-intrusive tools that get employee attention. These include desktop alerts, tickers, screensavers, wallpaper, digital newsletters, quizzes, survey and compliance tools.

Each tool has specific qualities to suit the nature of your message. For example, a full-screen desktop alert is bold and direct - perfect for notifying staff about an urgent scam email, or unexpected outage.

A scrolling desktop ticker (also called a newsfeed) is less obtrusive than an alert, but is ideal for relaying status updates for an IT incident.

Screensavers work well for reinforcing best practice for online behavior and security… and so much more.

Furthermore, all your content can be tracked and measured so you can see who's reading your messages - and implement features such as 'repeat until read' to get 100% guaranteed readership.

Woman viewing SnapComms Report — Measure your IT communications effectiveness, and achieve 100% readership

IT Communication Scenarios

IT Outages

Planned or unplanned, ensure staff know about service availability to minimize productivity losses and staff dissatisfaction

Digital Transformation

Inform employees about why new technologies are being introduced, and inspire them of the benefits

Information Security

Raise staff awareness of digital diligence, reinforce processes and alert staff to cyber security breaches

User Adoption Communication

Introduce new systems and encourage staff to effectively use them

Discover our range of tools for Internal Communications

Digital Signage, Desktop and Mobile

Effective Internal IT Communication with Snapcomms helps you to:

Reduce the burden on your IT engineers so they can focus on fixing the problem in hand rather than getting swamped by helpdesk calls

Eliminate redundant support tickets, as staff know that you know there’s a problem

Publish regular status updates to keep staff informed and reduce confusion

Maximize workplace productivity by removing obstacles related to IT systems and communication

Educate staff about upcoming IT projects, so they can create their own workaround

Provide a single, up to date source of truth

Streamline implementation of new systems and processes

Build trust with the wider organization

WANT TO LEARN MORE ABOUT HOW SNAPCOMMS CAN WORK FOR YOU?

Send a brief description of your communication requirements, and we'll get back to you with a guide price!

IT Case Studies

How ArchCare Improved Operational Awarenesss, Staff Engagement and Focus

New York-based healthcare provider ArchCare needed to breathe new life into their employee communications. We’re proud they trusted our software solutions to deliver all their internal comms, at times when it really is a matter of life and death. The results surprised even them.

Interstate Blood Bank Slashed IT Helpdesk Calls And Achieved Zero Time Lost In Urgent Situations

Reaching all staff at all times was a priority for Memphis-based Interstate Blood Bank. Read how they've mastered the art of super-quick internal communications, with super-high readership.

IT Outage Notifications Reduce Business Impacts At Towers Watson

A global professional services company with more than 15,000 associates worldwide can’t afford unproductive downtime as a result of IT outages. They needed a comms tool to reach staff across multiple platforms and languages. Find out what happened when Towers Watson reached out to us.