5 Reasons Internal Communications Are A Must For Virtual Call Centers
Internal communications is the real-world solution to virtual team challenges.
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Smart Solutions for Call Center Communication
Improve efficiencies and motivate teams without compromising calls
The Best Call For Your Company
Phones ringing, people talking, keyboards clattering – in a bustling call center, communicating to busy staff is a challenge.
But there will be times when important messages need to get through – and get read. System outages, product unavailability, emergency notifications, special promotions – all impact on staff’s ability to handle customer calls.
Checking emails or visiting the intranet aren’t practical for call center communication. When staff need to spend time reading long pieces of information, call waiting times increase and process efficiency is undermined.
In contact center management, the goal is to motivate employees and recognize excellence. The solution is powerful communications which are visual, engaging and memorable. That’s the SnapComms solution.
Scrolling Ticker – Easy to read and non-distracting tool for call stats updates, reminders, daily tips and staff shift schedules.
Desktop (or mobile) Alert - Get noticed now for urgent messages about software downtime, process changes or emergency communications.
Screensaver – Visual channel for driving internal campaigns, recognizing employee of the week, reinforcing company values or promoting social events.
Newsletter – Combine multiple emails, announcements and notices into an engaging newsletter, saving your staff from repeated interruptions.
Want to learn more about how SnapComms can work for you?
Discover our package solutions based on research, designed with customers, and optimized for success.
How The Holiday Inn Club Maintains A Culture Of Calm – Even When An Epic Storm Hits
Holiday Inn partnered with us to introduce exciting new tools, which have become so essential as to now be part of their culture. Whether storms, hurricanes or natural disasters, it’s a great example of ensuring your messages get through when every second counts.
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Call Center Blogs
Top 5 Trends Growing the Growth of Virtual Call Centers
Outsourcing call centers is growing over 10% annually. What's driving this?
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Internal Communication Trends
Engaging call center staff is a top priority. Here are the emerging trends we see.
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