5 Reasons Internal Communications Are A Must For Virtual Call Centers
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Phones ringing, people talking, keyboards clattering – in a bustling call center, communicating to busy staff is a challenge.
But there will be times when important messages need to get through – and get read. System outages, product unavailability, emergency notifications, special promotions – all impact on staff’s ability to handle customer calls.
Checking emails or visiting the intranet aren’t practical for call center communication. When staff need to spend time reading long pieces of information, call waiting times increase and process efficiency is undermined.
In contact center management, the goal is to motivate employees and recognize excellence. The solution is powerful communications which are visual, engaging and memorable. That’s the SnapComms solution.
How can you ensure important messages stand out from other internal noise? With information overload comes message fatigue - and a real risk of critical content being overlooked.
SnapComms internal communication channels ensure important messages are never missed. Bypassing email completely, these high impact visual tools get employee attention and generate action as needed.
Spark interest, create a buzz and explain to staff the nitty gritty of your new product launch or marketing campaign.
Call Center Staff need to know what benefits they're entitled to - and deadlines for enrolment.
Frontline staff are usually the first port of call when a crisis happens. Make sure your staff are in the picture to respond to calls.
Inspire your Call Center staff with a variety of ways to motivate and engage them at work.
Instill a culture of Customer Success through better understanding of the long game and a focus on the ideal outcome.
Introduce a fun, competitive element - that can deliver on improving performance - with gamification tools such as quiz and survey.
Holiday Inn partnered with us to introduce exciting new tools, which have become so essential as to now be part of their culture. Whether storms, hurricanes or natural disasters, it’s a great example of ensuring your messages get through when every second counts.
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