In a bustling call center, communicating with busy staff is a challenge. But important messages need to get through – and be read.
Effective communication equips call center staff with important information. It develops staff as skilled communicators. And it motivates high performance.
System outages, product unavailability, an emergency or crisis, special promotions – all impact on staff's ability to handle customer calls.
But call center agents are too busy to constantly check emails or visit your intranet. They want engaging communications which are concise, visual and memorable. That’s the SnapComms solution.
SnapComms brings call center communications to life – all through one platform.
Provide call stats updates, reminders, daily tips and staff shift schedules through channels that are fast to read and non-distracting.
Promote internal campaigns, recognize employee excellence, reinforce company values and socialize team-building events with eye-catching visual formats.
Keep staff in the loop with newsletter digests on latest products and services, customer success tips and industry news.
Discover our platform or get a demo from one of our communication experts.
SnapComms helps managers from around the world improve their call centers - and deliver stronger customer service.
With 80,000 staff meeting the travel needs of 140,000 passengers every day, Air France needed better communications to ensure their contact center didn’t hit turbulence.Read More
Holiday Inn showed how to use SnapComms to get their messages through in a crisis when every second counts.Read More
Building engagement and reducing staff turnover were critical for this telco. SnapComms helped foster positive culture in dynamic, interactive and highly visible ways.Read More