Frequently Asked Questions

Got Questions? You’ve Come To The Right Place

If you still have some questions about SnapComms or how our internal communications platform works, we have the answers. Select a category below to find answers to some common questions.

What is SnapComms?

SnapComms is an internal communications software solution designed to bypass email to get important messages to staff in engaging ways. It’s a fully mobile-optimized way for staff to receive and engage with organizational comms.

Our internal communication channels allow personalized messages to appear on staff screens as a pop-up Desktop Alert, Video Alert, Scrolling Ticker, Screensaver, Wallpaper, Survey, Quiz, Newsletter and more.

What does SnapComms do?

We solve organizations’ internal communication challenges. Our tools get employee attention when everyone’s so busy. From priority messages staff need to see, to passive messages that build culture and behavioral change – without adding to email inboxes or workplace noise.

Where is SnapComms based?

Our headquarters is in sunny Auckland, New Zealand, but we have offices in the United Kingdom and on both the East Coast and West Coast of the United States. We also have a team of dedicated resellers across the globe. We’re everywhere you are!

Who uses SnapComms?

Our customers are mainly large organizations with 1000+ employees, many of them US Fortune 500 companies. HSBC, Comcast, Coca-Cola, Mercedes-Benz, KPMG, Vodafone. They’ve got good things to say about working with us.

Our tools are used in just about every industry (including healthcare, financial services, telecommunications, education, manufacturing and media) and environment (call centers, dispersed teams, field-based teams and more). See some examples of SnapComms tools in action.

Is it just for internal comms teams?

Definitely not. Our tools are used by teams in IT, Human Resources, Information Security, Compliance, even senior management – and internal communications of course.

In fact, one of the biggest uses of SnapComms is by IT teams communicating IT outages. IT Managers find our tools ideal for this because they bypass email, get staff attention and reduce calls to their helpdesk.

What is the SnapComms client?

It's the software that is installed locally on staff PCs, mobile phones or tablets that initiates regular communications with the SnapComms servers and receives and manages the display of content on device screens. The SnapComms client is the same thing as the SnapComms App (see below).

How does the client integrate with user systems?

As described above, the SnapComms client / App is installed on employees PCs, mobiles or tablets to receive SnapComms messages.

SnapComms messages are created in and published from the browser-based Content Manager, to the SnapComms App installed the Windows, MAC, iOS or Android device.

Our technical overview has more information about this.

What is the SnapComms app?

The SnapComms App is the same thing as the SnapComms client. There are Apps for Windows, MAC, iOS and Android devices.

How can I get the SnapComms app?

The Apps for Windows, MAC, iOS and Android can be downloaded from the SnapComms Content Manager by the SnapComms administrators.

How does SnapComms compare to email?

Email is proven to be an outdated, ineffective communication tool – adding to workplace noise and often ignored by staff. SnapComms bypasses email entirely. While email is simple and relatively inexpensive, open rates are declining and measurement is difficult.

The formats and features of SnapComms deliver messages to staff in the more engaging, visually-rich way they expect from their personal communications. SnapComms is also designed to reach staff who aren’t desk-based, and who therefore don’t have regular email access – such as warehouse or factory staff, healthcare workers, retail staff or field-based workers.

SnapComms also has full reporting capabilities so you can truly measure the effectiveness of your communications.

How does SnapComms compare to collaboration tools like Slack?

Collaboration tools are great for encouraging staff teamwork, but they have their drawbacks. Important, top-down messages lose their impact. The ‘single source of truth’ gets diluted amongst the flood of everyone’s opinions. The tool tends to be ignored more because staff are busy with their workloads.

The SnapComms platform offers a range of channels to get important messages read, build positive behavioral change and interact with employees. Feedback, suggestions and opinions can all easily be collated from staff through flexible questionnaire tools.

What hosting options are available?

We offer standard Cloud hosting options.

Is there an API and integration with other systems?

We have possibilities to extend the SnapComms platform using our private API.

What protections are in place for data security?

We have an extremely robust security architecture. All data sent between SnapComms and your business is done over a secure connection using HTTPS. Using TLS ensures that all data is kept secure whilst in transit.

All data is stored on server machines within SQL databases. The server machines are located behind a firewall which restricts traffic to essential services only.

What do IT teams need to do to deploy SnapComms?

Implementing the SnapComms solution is simple and fast. SnapComms specialists will assist and support at every step.

The SnapComms App is deployed (typically via group policy or other similar tools) directly on end users’ PCs and devices. Configuration of the app and applying custom settings can then be handled through App Profiles. Staff with publishing rights can then create and send messages through the Content Manager.

How much ongoing involvement is needed from IT teams?

Simple user interfaces mean staff from any department can be assigned as administrators. There should be no requirement for regular IT involvement – other than communicating any outages, if this is one of your organization’s needs.

How easy to use is SnapComms?

Very easy! Anyone with basic computing skills will be able to create and publish content in a matter of minutes. The low-touch content creation interface means even staff with little technical skill can easily master it. Our product tutorials offer short, simple step-by-step guides.

How easy is it to manage SnapComms day-to-day?

It takes hardly any time at all to manage, meaning it doesn’t impact significantly on any staff member’s workload – nor do you need to hire anyone new.

How do staff send messages?

Administrators have access to the SnapComms servers via the browser-based Content Manager to create, target and publish content out to users.

Extremely! Imagine 100% of your staff seeing and reading your messages in minutes – and having full transparency showing proof of this? Compare that with the overloaded email channel. Comprehensive reporting makes it easy to measure message delivery and readership.

Our tools can improve message readership rates and cut-through, plus make measuring internal communications effectiveness simpler and more accurate.

How can I trial SnapComms for free?

Try SnapComms with no obligations for 30 days! Get access to all our tools for creating and publishing content to your own screen to see which are best for your organization. It’s fast and easy to sign up for a free 30-day trial.

How can I see a demo of SnapComms in action?

There are a range of ways you can experience a SnapComms demo, including personalized and live demos – giving you flexibility to do it at a time that best suits you. Request a demonstration to get started.

Our affordable pricing is based on the number of users and the tools you require. Tiered pricing options can also reduce your initial investment and demonstrate performance without over-committing up-front. See more details on pricing options.

What support will I get for onboarding?

Your Customer Success Manager will spend the first 30 days training you on all the technical and operational aspects of SnapComms. You’ll learn how easy it is to create and send content, and we'll support you in completing custom templates, so that your messages align with your brand. Sample launch materials and best practices will help you to hit the ground running.

Dedicated customer success is something that really sets SnapComms apart.

What technical support is available?

SnapComms offer free 24/7 technical support and will resolve any queries your IT team have quickly. They can also assist with releasing any system updates. Your Customer Success Manager will be copied on the reply to monitor the issue and escalate if necessary.


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