SnapComms Blog

Moving Beyond Service – Driving Business Performance Through Customer Success

Posted by Michael Hartland on September 21

 

Picture your customer base as ten people standing in a room. Then watch as nine of them leave the room and walk to your competitor. Could your business sustain that loss? If 91% of unhappy customers never willingly do business with the offending company again, that’s the very real risk we all face.

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Topics: Internal Communications

It’s Alive! Enriching Your Content Through RSS Feeds

Posted by Michael Hartland on August 31

Coming up with new and compelling content is an ongoing challenge for internal communicators. But there’s no need to shoulder the burden entirely yourself. Help is at hand from a source you’ve likely heard of but never used.

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Topics: Internal Communications

5 Essential (But Overlooked) Steps For Your Best Mid-Year Review

Posted by Michael Hartland on August 24

So many mid-year reviews focus only on the numbers. How much money was made? How much was spent? What does cashflow look like? They rarely consider less tangible indicators or less quantifiable objectives.

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Topics: Internal Communications

CEO Q&A with Leadership and Communications Expert David Grossman

Posted by SnapComms Team on August 21

Having effective internal communications tools is essential in today's workplaces, but equally as important is knowing how to best use them. Partnering with a leading communications expert can add real value.

 

That's why we're pleased to share an exclusive interview with renowned leadership and communication specialist David Grossman, founder and CEO of renowned consultancy The Grossman Group.

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Topics: Internal Communications

Top 5 Trends Driving the Growth of Virtual Call Centers

Posted by Michael Hartland on August 18

Let’s play a word association game. If you hear “Call centers”, what do you visualize? Banks of desk-bound workers in a big corporate building, all wearing headsets and busily typing at computers?

The truth might surprise you.

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Topics: Internal Communications, Call Centers

How Better Comms Can Keep Staff Safe During Extreme Weather Events

Posted by Michael Hartland on August 8

2018 is likely to be a rough one for extreme weather. When these events unfold in a normal business day, that’s when your emergency communications will sink or shine.

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Topics: Internal Communications

The 3-Step Guide For Creating Change Communication Strategies

Posted by Michael Hartland on July 27

Change can rejuvenate an organization, positioning it for future growth. But the process of change causes unease for employees. Communication strategies that ease employees from concern to commitment are essential.

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Topics: Internal Communications

Achieving Operational Excellence When 650,000 Customers Rely On You

Posted by SnapComms Team on July 17

More than half a million people in the south-east of the UK rely on East Berkshire Primary Care Out of Hours (EBPCOOH) for healthcare services.

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Topics: Healthcare, Internal Communications

Five Ways Internal Comms Can Help Reduce Violence In Hospitals

Posted by Michael Hartland on July 6

Healthcare workers are at increased risk of workplace violence. A recent WHO report shows that between 8% and 38% of healthcare workers suffer physical violence at some point in their careers.

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Topics: Healthcare, Internal Communications

7 Secrets for Exceptional Employee Experience

Posted by Michael Hartland on June 30

Customer experience is intertwined with employee experience. Richard Branson famously said, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

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Topics: Internal Communications, HR