SnapComms Blog

Picture your customer base as ten people standing in a room. Then watch as nine of them leave the room and walk to your competitor. Could your business sustain that loss? If 91% of unhappy customers never willingly do business with the offending company again, that’s the very real risk we all face.

Coming up with new and compelling content is an ongoing challenge for internal communicators. But there’s no need to shoulder the burden entirely yourself. Help is at hand from a source you’ve likely heard of but never used.

So many mid-year reviews focus only on the numbers. How much money was made? How much was spent? What does cashflow look like? They rarely consider less tangible indicators or less quantifiable objectives.

Having effective internal communications tools is essential in today's workplaces, but equally as important is knowing how to best use them. Partnering with a leading communications expert can add real value.

That's why we're pleased to share an exclusive interview with renowned leadership and communication specialist David Grossman, founder and CEO of renowned consultancy The Grossman Group.

Let’s play a word association game. If you hear “Call centers”, what do you visualize? Banks of desk-bound workers in a big corporate building, all wearing headsets and busily typing at computers?

The truth might surprise you.

2018 is likely to be a rough one for extreme weather. When these events unfold in a normal business day, that’s when your emergency communications will sink or shine.

Change can rejuvenate an organization, positioning it for future growth. But the process of change causes unease for employees. Communication strategies that ease employees from concern to commitment are essential.

More than half a million people in the south-east of the UK rely on East Berkshire Primary Care Out of Hours (EBPCOOH) for healthcare services.

Healthcare workers are at increased risk of workplace violence. A recent WHO report shows that between 8% and 38% of healthcare workers suffer physical violence at some point in their careers.

Customer experience is intertwined with employee experience. Richard Branson famously said, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”