--- title: EBPCOOH Healthcare Case Study | SnapComms description: This major UK healthcare provider used SnapComms software to help its clinical and support staff complete important tasks and access information 24/7. image: https://www.snapcomms.com/hubfs/OG%20Images/snapcomms-logo-2023.jpg --- # Achieving Operational Excellence Within Healthcare  #### **Organization** East Berkshire Primary Care Out of Hours #### **Their Industry** Healthcare #### Location Berkshire, United Kingdom #### Number of Employees  370 + (170 clinical, 200 admin and support) ### Timely, Automated Reminders Lift Operational Performance East Berkshire Primary Care Out of Hours (EBPCOOH) is a UK-based organization providing a range of healthcare services to its local communities. These services are usually for urgent cases, and include doctors, nurses, opticians and more – during out of hours. The smooth operation of this busy, potentially stressful environment demands reliable and effective internal communications.  In doing so ensures key operational tasks – such as returning I.D. badges, infection control, submitting patient records, and a long list of other mandatory duties - are completed as and when they should.    Many of its clinicians work for other health care providers. Support for these practitioners to quickly get them up to speed with EBPCOOH’s internal processes, policies and pathways is essential. As its facilities operate outside of normal working hours, it was vital that these clinicians could easily access the information they needed to deliver the optimal patient care. Find out how this not-for-profit social enterprise implemented a new communication solution which helped staff complete their daily tasks on time and access important information – even at 3 o’clock in the morning!   #### Objectives: - To remind staff of key duties without sounding a bore! - To ensure critical daily tasks were completed on time. - To help locum clinicians find relevant information on the spot. #### Tools Implemented [ Desktop Alerts ](https://www.snapcomms.com/products/desktop-alert) [ Desktop Tickers ](https://www.snapcomms.com/products/desktop-ticker) > ### With SnapComms, staff get notified directly in front of them, when they have to do a certain task. This improves the quality of service [we provide]. Patrick Rogan CEO, EBPCOOH ### Ready to see SnapComms internal communications tools in action? Send a brief description of your communication requirements, and we'll get back to you with a guide price! [![Get a Quote](https://no-cache.hubspot.com/cta/default/492690/3384c774-3c65-41f6-a342-5ad2184096a9.png)](https://cta-redirect.hubspot.com/cta/redirect/492690/3384c774-3c65-41f6-a342-5ad2184096a9) ### [More Case Studies](https://www.snapcomms.com/case-studies/internal-communication-case-studies) ![archcare building](https://www.snapcomms.com/hs-fs/hubfs/images/2018%20Website/Case%20Studies/IT%20Pillar/1b.ArchicareBld.png?width=320&height=184&name=1b.ArchicareBld.png) ![Archcare](https://www.snapcomms.com/hs-fs/hubfs/images/2018%20Website/Case%20Studies/IT%20Pillar/Archcare-Logo.jpg?width=136&height=50&name=Archcare-Logo.jpg) #### How ArchCare Improved Operational Awarenesss, Staff Engagement and Focus New York-based healthcare provider ArchCare needed to breathe new life into their staff messages. They trusted us to deliver all their internal comms, at times when it really is a matter of life and death. The results surprised even them.   Read More ![mainline health](https://www.snapcomms.com/hs-fs/hubfs/images/Case_studies/mainline-health-building.jpg?width=436&height=248&name=mainline-health-building.jpg) ![mainline health](https://www.snapcomms.com/hs-fs/hubfs/images/Case_studies/mainline-health-logo-sm.png?width=53&height=30&name=mainline-health-logo-sm.png) #### Strategic Take On Internal Communications Brings Multiple Benefits To improve overall performance and keep staff informed of important IT updates, this large health network wanted to go beyond traditional communication channels and implement an advanced messaging system.   Read More ![blood bank employee](https://www.snapcomms.com/hs-fs/hubfs/images/Case_studies/blood-bank.jpg?width=436&height=249&name=blood-bank.jpg) ![interstate logo](https://www.snapcomms.com/hs-fs/hubfs/interstate-companies-logo-sm.png?width=30&height=30&name=interstate-companies-logo-sm.png) #### 80% Message Readership Slashes Helpdesk Calls For Urgent IT Communications The SnapComms solution has revolutionized how IT communications operate at Memphis-based Interstate Blood Bank. Message delivery up to 95% and readership at 80%. Naturally, we’re pleased, though not surprised – after all, communication is in our blood.   Read More [![SnapComms – An Everbridge Company](https://www.snapcomms.com/hubfs/rebrand23/EVE-SnapComms-Logo-23-White.svg)](https://www.snapcomms.com) ![chat bubbles](https://www.snapcomms.com/hubfs/chat%20bubbles.svg) **Talk to us** Got any questions? We're here to help.  [Contact Us](https://www.snapcomms.com/contact-us) **World-Leading Integrated Internal Communications**   More than 2.5 million employees in 75 + countries are benefiting from better internal communications. Be part of the movement for greater communication at work.  SnapComms is an [Everbridge](https://www.everbridge.com/) Company - The only end to end critical event management and employee communication solution in the world. ![chat bubbles](https://www.snapcomms.com/hubfs/chat%20bubbles.svg) **Talk to us** Got any questions? 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We're here to help.  [Contact Us](https://www.snapcomms.com/contact-us) **World-Leading Integrated Internal Communications**   More than 2.5 million employees in 75 + countries are benefiting from better internal communications. Be part of the movement for greater communication at work.  SnapComms is an [Everbridge](https://www.everbridge.com/) Company - The only end to end critical event management and employee communication solution in the world. ![chat bubbles](https://www.snapcomms.com/hubfs/chat%20bubbles.svg) **Talk to us** Got any questions? We're here to help.  [Contact Us](https://www.snapcomms.com/contact-us) ### Products [Desktop Alert](https://www.snapcomms.com/products/desktop-alert) [Desktop Ticker](https://www.snapcomms.com/products/desktop-ticker) [Screensaver](https://www.snapcomms.com/products/corporate-screensaver) [All Products](https://www.snapcomms.com/platform) ### About [About Us](https://www.snapcomms.com/about-us) [Careers](https://www.everbridge.com/about/careers/) [Resources](https://www.snapcomms.com/resources) [Blog](https://www.snapcomms.com/blog) [Privacy Policy](https://www.everbridge.com/about/legal/everbridge-global-privacy-notice/) ### Solutions [Internal Comms](https://www.snapcomms.com/internal-communications) [Human Resources](https://www.snapcomms.com/hr-communications) [IT & InfoSec](https://www.snapcomms.com/it-communications) [Emergency Comms](https://www.snapcomms.com/emergency-communications) [Healthcare](https://www.snapcomms.com/audience/healthcare-communications) [Financial Services](https://www.snapcomms.com/audience/financial-services) **World-Leading Integrated Internal Communications**   More than 2.5 million employees in 75 + countries are benefiting from better internal communications. 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