Police Intel Sent Via SnapComms Helps Patrol Officers Fight Crime

riviera-beach-police

Our Customer

Riviera Beach Police Department

Their Industry

Police

Location

Florida, United States

Number of Employees

200+

Background

The Riviera Beach Police Department comprises 120 sworn officers and 79 non-sworn employees, serving a community located north east of Palm Beach County, Southern Florida.

It’s a busy department, responding to more than 100,000 calls for service each year. Fast, accurate communication between patrol officers, front line staff and its intelligence center is critical to this police department providing a highly responsive and efficient service to a population of 40,000 residents.

Key Challenges

Traditionally, the Riviera Beach Police Department (RBPD) relied on paper and posters for internal communications. However, these formats were not being seen by all staff, were quickly out of date, and not easy to update. There was limited physical space to display urgent messages and alerts alongside routine bulletins and announcements.

Solution

After trialing various communication tools, RBPD chose SnapComms Screensavers. This software was originally selected by Interim Chief Of Police Michael Madden, who works closely with intelligence officer Ossel Harrison, the creator and coordinator of SnapComms content.

The visual and versatile nature of SnapComms screensavers enables Harrison to load images, messages, animations, videos or any combination of these. Images could be of missing persons, suspects, stolen vehicles, community-oriented content and more.

Online links and RSS feeds relating to breaking news can easily be added, equipping front line staff with the latest information.

Application

Riviera Beach Police have named the SnapComms screensaver tool “Intel TV”. They use it in three ways: public, internal and mobile. Harrison explains: “The screensaver channel can be seen in officers’ patrol cars (via laptops), on all PCs used by desk-based staff, and public spaces with digital signage, such as the waiting area in the police lobby.”

Example content includes:

  • Photos of suspects and details of the charge
  • Missing children photos and descriptions
  • Notices about changes to the law
  • Pictures of new illegal street drugs
  • Education on the latest street lingo and issues
  • Regular pictures of open cases – suspects or criminals
  • The Agency’s mission statement: “Service is Job One”
  • Intelligence reports
  • High crime activity maps
  • Safety and process reminders
police-officer-patrol-car

The use of screensavers in the police department’s public lobby area presents an opportunity to relay important community information. These messages are rotated and updated regularly and are broadcast onto large screens.

“This helps the community help themselves and help us,” explains Harrison. He states this visual messaging format dramatically enhances communications both internally and to patrolling officers.

New intelligence or criminal information can be presented within moments; pre-populated content can be recycled and republished.

Important crime-busting information can be communicated on an otherwise dormant screen, and information is constantly present, unlike email which can be “filtered” and overlooked.

police-officer-lobby

Results

Harrison can’t imagine life without SnapComms. “It’s become stitched into the way we work around here, an essential factor as to how we disseminate information.”

According to the Interim Chief of Police Michael Madden, the program has been an absolute success, literally from “day one” of its implementation. He reports that after the first day of using SnapComms, an officer apprehended a crime suspect on his way to work, based completely on the screensaver and photo he saw displayed the previous day.

“There are so many good stories of how Intel TV has improved our operations. We regularly get phone calls from officers saying things like ‘okay we got him (the suspect or criminal)… you can take that photo down now”, said Madden.

It’s more effective and timely than email – which is too easy to ignore these days.

Ossel Harrison Intelligence Officer, Riviera Beach Police Department

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