The Riviera Beach Police Department comprises 120 sworn officers and 79 non-sworn employees, serving a community located north east of Palm Beach County, Southern Florida.
It’s a busy department, responding to more than 100,000 calls for service each year. Fast, accurate communication between patrol officers, front line staff and its intelligence center is critical to this police department providing a highly responsive and efficient service to a population of 40,000 residents.
Traditionally, the Riviera Beach Police Department (RBPD) relied on paper and posters for internal communications. However, these formats were not being seen by all staff, were quickly out of date, and not easy to update. There was limited physical space to display urgent messages and alerts alongside routine bulletins and announcements.
After trialling various communication tools, RBPD chose SnapComms Screensavers. This software was originally selected by Interim Chief Of Police Michael Madden, who works closely with intelligence officer Ossel Harrison, the creator and co-ordinator of SnapComms content.
The visual and versatile nature of SnapComms screensavers enables Harrison to load images – such as photos of missing persons, suspects, stolen vehicles, community-oriented content – and more. These assets can include pictures, messages, animations or videos – or a hybrid of these.
Harrison explains: “The screensaver channel can be seen in officers’ patrol cars (via laptops), on all PCs used by desk-based staff, and public spaces with digital signage, such as the waiting area in the police lobby.
“It’s more effective and timely than email – which is too easy to ignore these days.”
Online links and RSS feeds relating to breaking news can easily be added, equipping front line staff with the latest information.
Riviera Beach Police have named the SnapComms Screensaver channel “Intel TV”.
They use it in three ways:
Large screen monitors in the patrol briefing room
Computers in the police station/sworn officers
Laptops inside police vehicles
Example content includes:
• Photos of suspects and details of the charge
• Missing children photos and descriptions
• Notices about changes to the law
• Pictures of new illegal street drugs
• Education on the latest street lingo and issues
• Regular pictures of open cases – suspects or criminals
• Picture of graffiti damage to the city park
• History of the police department & Agency’s mission statement: “Service is Job One”
• Standing orders
• Intelligence reports
• Recently missing people
• Invite to parties or meetings
• High crime activity maps
• Potential use for live feeds
• Safety and process reminders
Screensavers raising awareness of wanted suspects Screensaver raising awareness on vandalism
The use of screensavers in the police department’s public lobby area present an opportune time to relay important community information. These messages are rotated and updated regularly, and are broadcast onto large screens, “This helps the community help them and help us,” explains Harrison.
He states this visual messaging format dramatically enhances communications both internally and to patrolling officers.
Harrison can’t imagine life without SnapComms:
“It’s become stitched into the way we work around here, an essential factor as to how we disseminate information.”
According to the Interim Chief of Police Michael Madden, the program has been an absolute success, literally from “day one” of its implementation. He reports that after the first day of using SnapComms, an officer apprehended a crime suspect on his way to work, based completely on the Screensaver Alert and photo he saw displayed the previous day.
“There are so many good stories of how Intel TV has improved our operations. We regularly get phone calls from officers saying things like ‘okay we got him (the suspect or criminal) … you can take that photo down now’”
Interim Chief of Police Michael Madden