Privacy Shield Policy - SnapComms
SnapComms provides solutions that solve enterprise communication challenges with the SnapComms Employee Communications Platform. Our platform cuts through the noise of overloaded inboxes and collaboration tools to gain the immediate attention of employees so that they will view urgent notifications faster. Our customers also use the platform to communicate about leadership updates, employee wellness, system outages, cyber security alerts, and to promote employee engagement.
To make use of the platform and/or our SnapComms App, our customers provide information like employee names, job titles, business email addresses and employee mobile telephone numbers for SnapComms to process. We’ll also use some of this information to provide customer and technical support. Since our customers are typically companies using the service on behalf of their employees, SnapComms has no direct relationship with the individuals whose personal information we process.
There are exceptions, though. For example, SnapComms will collect information when someone directly engages with the SnapComms website to download a trial or request a demonstration of the SnapComms solution. This information may include your name, job title and your business contact information, like an email address and business telephone number.
In all cases, SnapComms takes appropriate steps to safeguard your personal information, regardless of how it is provided to us.
With respect to U.S. data subjects, SnapComms complies with the Privacy Shield Frameworks as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information. SnapComms has certified to the Department of Commerce that it adheres to the Privacy Shield Principles and commits to comply with the principles as they apply to the personal data of U.S. data subjects. If there is any conflict between these terms and the Privacy Shield Principles, then the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. SnapComms is a wholly owned subsidiary of Everbridge, Inc. and our certifications have been combined. To learn about the SnapComms certification, please use the search term Everbridge at https://www.privacyshield.gov/.
Regarding the collection, use and retention of personal information transferred from the European Union (EU), European Economic Area (EEA), United Kingdom (UK) and Switzerland to the United States, respectively, SnapComms ensures appropriate safeguards recognized by the European Union and the United Kingdom. As applicable, SnapComms enters into standard contractual clauses that comply with Regulation (EU) 2016/679 (the “GDPR”) or standard contractual clauses that comply with the United Kingdom General Data Protection Regulation (the “UK GDPR”) and the Data Protection Act 2018 (“DPA 2018”).
Resolution of Disputes and Complaint Mechanism
SnapComms commits to resolve complaints about our collection or use of your personal information in accordance with the Privacy Shield Principles, the GDPR or the UK GDPR and DPA 2018, as applicable. Individuals in the U.S., EU/EEA, UK or Switzerland may submit queries related to the processing of personal information by contacting us directly at
privacy@everbridge.com or by writing to us at: Everbridge, Inc., 25 Corporate Drive, Burlington, MA 01803, Attn: General Counsel.
SnapComms has further committed to cooperate with European data protection authorities (the “DPAs”) and/or the UK Information Commissioners Office (the “ICO”) and/or the Swiss Federal Data Protection and Information Commissioner (the “Commissioner”), as applicable. In the event we are unable to resolve your concern, SnapComms commits to cooperate with the relevant DPA and/or the ICO and/or the Commissioner, as applicable, and comply with their advice regarding personal and human resource data transfers. Per the terms of the frameworks and under certain circumstances, you may invoke binding arbitration.
The services of the DPAs, ICO and Commissioner are provided at no cost to you. You can find details of the relevant DPA at
http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
To learn about arbitration, go to
https://go.adr.org/privacyshield.htm.
In the event we are unable to resolve the concerns of U.S. data subjects, the Privacy Shield Frameworks provide for no-cost binding arbitration in certain circumstances. You can find details about arbitration at
https://go.adr.org/privacyshield.html.
Contact Information
Questions or comments regarding this Policy should be submitted to Everbridge by mail to:
Everbridge Inc.
25 Corporate Drive,
Burlington,
MA 01803
Attn: General Counsel.
Or by e-mail to privacy@everbridge.com
Changes To This EU-US Privacy Shield Privacy Policy Document
This Policy may be amended from time to time, consistent with the requirements of the EU-US Privacy Shield Principles. A notice will be posted on the SnapComms web page (www.snapcomms.com) for 60 days whenever this EU-US Privacy Shield Privacy Policy Document is changed in a material way.
EFFECTIVE DATE: December 9, 2021
