Adding a new IT program can deliver big benefits to business. It streamlines workplace processes and boosts efficiency. But introducing new systems isn’t easy. Success is often challenged by something other than any technical complexities – the end users themselves.
Poor communication about the strategic benefits of new tools inhibits the pace of technological change in the workplace. (Source: Harvard Business Review)
Implementing new enterprise software is more about people factors and effective change communication than about technology. If staff are resistant or don’t understand the change, it can throw a serious spanner in the works.
Effective employee communication is the foundation of successful user adoption of your new IT systems.
Improving user adoption means communicating well at every step – promoting the vision to staff early on, reinforcing the value during the change, and addressing issues post-implementation. That’s where the SnapComms platform excels – multi-format channels delivering 100% staff readership.
Desktop tickers update staff on the status of deployment and remind of important deadlines – essential communications when silence can cause employee uncertainty and stall user adoption.
Screensavers capture employee attention, spark their interest and convey key concepts by helping staff visualize the new software in action and benefiting them.
Publish a regular update from your project team via digital newsletter. Collate questions from staff concerned about the change into a helpful FAQ newsletter.
Invite employee input via surveys on suggestions or areas of concern. Use insights gained to build understanding of how the new systems will impact staff and plan communications accordingly.
Build awareness and interest through frequent ticker updates, reinforcing key messages and demonstrating outputs to date. Generate momentum as deployment approaches through a countdown campaign using screensavers.
Use tickers and screensavers to advise staff in advance of system migrations and when IT outages may be experienced.
Encourage staff to make use of available support channels, such as an FAQs page on your intranet, in screensaver messages or newsletters.
Continue to communicate post-deployment, including ticker reminders of expected new processes and surveys to identify common issues.
When it comes to driving user adoption of new systems, IT managers need every advantage they can get. The SnapComms platform includes built-in extra features to deliver the highest levels of internal communication.