Powerful message cut-through - Use desktop alert messages to broadcast breaking news (e.g. an emergency alert or important employee update). The desktop alert message pops up on the targeted employee’s device, bypassing email altogether.
Targeted desktop alert messages - Targeted messages based on existing network structures, machine based targeting and/or newly created targeting groups.
Persistent - Set desktop alert messages up so that the message stays on the screen, or continues to reappear at scheduled intervals, prompting the employee to act on it or acknowledge they have read the message.
Measurable - You can report on who has or has not opened the full message contained in a desktop alert and clicked on any related hyperlinks. This is a useful feature if you have to show compliance to any internal policies or legal regulations.
Flexible - Desktop alerts include ‘read now’ or ‘read later’ options, as well as the option to display the full message immediately. This is a useful option for emergency alert notifications. You can preset the size, position and prominence of the desktop alert window for each message.
Location Independent - Desktop alerts reach all staff, regardless of their location or network. Target alert messages to entire locations, individuals, groups, roles, remote and mobile workers.
Message acknowledgement buttons - can be included in desktop alert notifications. Full reporting is available.
Custom notification sound - which allows users to upload and use their own sound to announce when a notification is received.
Recurrence feature - Desktop alert messages will continue to repeat (based on administrator specified settings) until the message has been acknowledged by the employee or it meets expiry criteria.
Case Study -Desktop Alerts in a Call Center
Case Study -Creative Employee Communications at Citigroup
Case Study -Emergency Communications across Processing Plants
Case Study -Fast Employee Communications During Hurricane Sandy
Include visuals, text, html, videos, pdfs and interactive elements such as hyperlinks.
Messages can be configured to be delivered at specified times with various message recurrence options based on the user response.
For less critical messages, staff can defer reading until later.
Target messages to specific staff groups based on existing network structures, machine-based targeting or set up new groups. Alternatively, registration alerts can be used.
Ability to create groups using Boolean logic.
Alert messages can be delivered to iOS and Android mobile devices.
Messages can be targeted by login profile.
Allow staff to specify their information requirements and automatically populates message targeting structures.
For employees who do not want to be disrupted, are in a meeting or working on an important document. They can be given the rights to 'Snooze' for a maximum period specified by the administrator. (This can be overridden by the administrator for any urgent updates).
Set an absolute date of delivery (all at once) or by time zone.
Optional immediate full display of urgent messages and options to cut through screensavers, locked screens and power save modes.
Alter the display size of messages as required.
Reporting on who has read the message, their response, message duration and links they have clicked. Track to specific users and devices as required.
Ensure staff have read and acknowledged important messages.
Send invitations as desktop alerts with an RSVP. Include multiple options for venues, times, preferences and additional feedback options. Integrated with MS Outlook Calendar.
Ping size of 700 bytes round trip.
Message poll options allow the SnapComms client to check for new messages as frequently as needed.
Permits integration with other business systems.
Mobile Employee Communication
Desktop alerts can be configured to sound a tone when a new alert message is delivered.
Multiple administrators can be set up with varied message publishing, moderation and administration rights.
Senior administrators can moderate messages drafted, set up and scheduled by junior administrators.
administrators can access the message manager and configure messages from any internet-enabled device.
Quick view of all published content by groups or individuals. This helps prevent multiple administrators 'spamming' users with too many alert messages.
MSI installer and by utilizing Active Directory.
The desktop alert software automatically launches at every start up and runs a service to ensure the client is continuously operational.
"It Allows us to get a message out very easily... It's very good tool. For me it's a complete no-brainer."
"“They are easy to use and have great flexibility in the style of message that can be displayed. They are also easy to implement with no complicated network setups required.”
The key is targeting and relevancy. Features such as recurrence and snooze also permit messages to be deferred whilst still ensuring cut through. For less important / FYI messages, consider channels such as Screensaver Messaging, Internal Newsletter, or the Scrolling Ticker tool.
The hosted version can be tested and deployed by IT in just a few hours. Click here for a typical project implementation plan.