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  • Knowledge Base

Desktop Alert Software

Push messages to employee devices

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Powerful message cut-through - Use desktop alerting messages to broadcast breaking news (e.g. an emergency alert or important employee update). The desktop alert message pops up on the targeted employee’s device, bypassing email altogether.

Targeted desktop alert messages - Targeted messages based on existing network structures, machine based targeting and/or newly created targeting groups.

Persistent - Set desktop alert messages up so that the message stays on the screen, or continues to reappear at scheduled intervals, prompting the employee to act on it or acknowledge they have read the message.

desktop alert message

Measurable - You can report on who has or has not opened the full message contained in a desktop alert and clicked on any related hyperlinks. This is a useful feature if you have to show compliance to any internal policies or legal regulations.

Flexible - Desktop alerts include ‘read now’ or ‘read later’ options, as well as the option to display the full message immediately. This is a useful option for emergency alert notifications. You can preset the size, position and prominence of the desktop alert window for each message.

 

Location Independent - Desktop alerts reach all staff, regardless of their location or network. Target alert messages to entire locations, individuals, groups, roles, remote and mobile workers.

desktop alert software

Alert Variations 

Alert-30x30.png Quick Publish Alert

Pre-prepared instant alerts that other can publish in emergency situations.

Video-30x30.png Video Alert

Deliver video messages in pop up formats to increase views. 

RSVP-30x30.png RSVP Alert

Push RSVP invitations directly to employee devices to drive attendance. 

Alert-30x30.png Compliance Alerts

Request acknowledgement, understanding and agreement to comply.

 


 

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Message acknowledgement buttons - can be included in desktop alert notifications. Full reporting is available.

Custom notification sound - which allows users to upload and use their own sound to announce when a notification is received.

Recurrence feature - Desktop alert messages will continue to repeat (based on administrator specified settings) until the message has been acknowledged by the employee or it meets expiry criteria.


emergency-alert-example.png

Full screen Alert

 

 

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Desktop Alert Messaging Options

 

    • Customizable message templates

      Include visuals, text, html, videos, pdfs and interactive elements such as hyperlinks.

    • Scheduling and recurrence

      Messages can be configured to be delivered at specified times with various message recurrence options based on the user response.

    • Read Now / Read Later

      For less critical messages, staff can defer reading until later.

    • Target messages

      Target messages to specific staff groups based on existing network structures, machine-based targeting or set up new groups. Alternatively, registration alerts can be used.

    • Support for target sets

      Ability to create groups using Boolean logic.

    • Survey and Quiz functionality

      Deliver staff quizzes and employee surveys via desktop alerts.

    • Delivery to mobile devices

      Alert messages can be delivered to iOS and Android mobile devices.

    • Support for staff sharing computers

      Messages can be targeted by login profile.

    • Registration Alerts

      Allow staff to specify their information requirements and automatically populates message targeting structures.

    • Snooze function

      For employees who do not want to be disrupted, are in a meeting or working on an important document. They can be given the rights to 'Snooze' for a maximum period specified by the administrator. (This can be overridden by the administrator for any urgent updates).

    • Support for UTC time

      Set an absolute date of delivery (all at once) or by time zone.

    • Emergency alerts

      Optional immediate full display of urgent messages and options to cut through screensavers, locked screens and power save modes.

    • Customizable size, position and prominence

      Alter the display size of messages as required.

    • Full reporting

      Reporting on who has read the message, their response, message duration and links they have clicked. Track to specific users and devices as required.

    • Message acknowledgement options

      Ensure staff have read and acknowledged important messages.

    • RSVP Alerts

      Send invitations as desktop alerts with an RSVP. Include multiple options for venues, times, preferences and additional feedback options. Integrated with MS Outlook Calendar.

    • Active Directory integration

      With auto-synchronisation.

    • Low network load

      Ping size of 700 bytes round trip.

    • Configurable message poll

      Message poll options allow the SnapComms client to check for new messages as frequently as needed.

    • Terminal server/Citrix clients

      Available.

    • API available

      Permits integration with other business systems.

    • Optional Alert Tone

      Desktop alerts can be configured to sound a tone when a new alert message is delivered.

    • Configurable administrator rights

      Multiple administrators can be set up with varied message publishing, moderation and administration rights.

    • Message moderation queues

      Senior administrators can moderate messages drafted, set up and scheduled by junior administrators.

    • Access from any device

      administrators can access the message manager and configure messages from any internet-enabled device.

    • Content calendar

      Quick view of all published content by groups or individuals. This helps prevent multiple administrators 'spamming' users with too many alert messages.

    • Easy to install

      MSI installer and by utilizing Active Directory.

    • Silent installation support

      If required.

    • Auto-launch and client monitoring

      The desktop alerting software automatically launches at every start up and runs a service to ensure the client is continuously operational.

    • Multi-message campaign management

      The SnapComms platform allow management of adaptive internal communication campaigns.

 

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Testimonials

Common Concerns / Questions

  • "Pop up’s are annoying aren’t they?"

    The key is targeting and relevancy. Features such as recurrence and snooze also permit messages to be deferred whilst still ensuring cut through. For less important / FYI messages, consider channels such as Screensaver Messaging, Internal Newsletter, or the Scrolling Ticker tool.

  • "IT doesn't have time to implement this"

    The hosted version can be tested and deployed by IT in just a few hours. Click here for a typical project implementation plan.


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