Powerful message cut-through - Use desktop alert messages to broadcast breaking news (e.g. an emergency alert or important employee update). The desktop alert message pops up on the targeted employee’s computer screen, bypassing email altogether.
Targeted desktop alert messages - Targeted messages based on existing network structures and/or newly created targeting groups.Persistent - Set desktop alert messages up so that the message stays on the screen, or continues to reappear at scheduled intervals, prompting the employee to act on it or acknowledge they have read the message.
Desktop Alert Messages for Staff
Measurable - You can report on who has or has not opened the full message contained in a desktop alert and clicked on any related hyperlinks. This is a useful feature if you have to show staff compliance around any internal policies or legal regulations.
Flexible - Desktop alerts include ‘read now’ or ‘read later’ options, as well as the option to display the full message. This is a useful option for emergency alert notifications. You can preset the size, position and prominence of the desktop alert window for each message.
Desktop Alert System for Communications Compliance
RSVP Staff Invitation system The SnapComms Desktop Alert system is ideal for important Human Resources updates, Health and Safety notifications or internal communications that have legislative requirements.
Message acknowledgement buttons - can be included in desktop alert notifications. Full reporting is available on acknowledgement responses.
Recurrence feature - Desktop alert messages will continue to repeat (based on administrator specified settings) until the message has been acknowledged by the employee or it meets expiry criteria.
RSVP Staff Invitation system
SnapComms' RSVP alert is an RSVP invite in the guise of a desktop alert. This tool is ideal for getting maximum attendance at internal events such as leadership briefing sessions, focus groups or CEO road shows.
Multiple meeting options - You can include multiple meeting options (e.g. dates, times, venues, food etc). The desktop RSVP will record all of the answers and provide full reporting on staff invitation responses via the SnapComms Desktop Alert system.
Outlook integration - You can include explanatory text and ask employees to select the session they would like to attend. When they reply, the desktop RSVP will automatically enter the appointment in their Outlook calendar.
Reporting - Easy-to-use reporting tools in the SnapComms Desktop Alert System let you see who is attending which session. This helps you manage the invite list in real time and plan the logistics (e.g. room sizes and catering).
Maximize attendance - An RSVP desktop alert is particularly useful in times of change or crisis when it is important to communicate face-to-face in smaller groups.
Reduce costs -Traditionally, it takes several hours or additional resource to manage complex appointment schedules for large groups. SnapComms' RSVP desktop alert automates this process and the cost of this tool justifies itself within a few meetings.
Deliver Video by Pop-up Alert Window
Increase views and Return on Investment (ROI) - SnapComms' Video tool is a pop up alert that delivers video to employees’ desktops. Producing an internal video can be expensive and time consuming. The Video Alert tool helps to ensure maximum viewing rates of your internal communications videos.
Build engagement - So your CEO can’t be in more than one place at a time or staff are geographically dispersed? No problem. The pop-up desktop video tool will allow your CEO to have visibility across the organization not matter where employees are located. Let staff see the commitment and intent in your CEO’s eyes and hear the passion and empathy in their voice.
Smart targeting - SnapComm's targeting features mean that you can deliver customized video messages to different employee groups.
Use Desktop Alert Messages for:
- Important policy updates
- Emergency communications
- Crisis communications
- Important business updates
- Communications compliance
- Event reminders
- RSVP invitation management
- Video updates
"We used to struggle to get people to read and reply to emails. Now using SnapComms, we get a much higher response rate in a shorter timeframe" 
Desktop Alert Messaging Options
Options which can be set up by the administrator include:
- Read Now / Read Later - for less critical messages, staff can defer reading until later.
- Target messages - to specific staff groups based on existing network structures or new groups.
- Emergency alerts - immediate full display of urgent messages.
- Customizable size, position and prominence - alter the display size of messages as required.
- Full reporting - who has read the message, their response and links they have clicked.
- Message acknowledgement - for compliance applications.
- Registration Alert - allows staff to specify their information requirements and automatically populates message targeting groups.
- Snooze function - for employees who do not want to be disrupted because they are in a meeting or working on an important document. They can be given the rights to 'Snooze' for a maximum period specified by the administrator. (This can be over ridden by the administrators for any urgent updates if required).
Common Concerns / Questions
"Pop up’s are annoying aren’t they?"
The key is targeting and relevancy. Features such as recurrence and snooze also permit messages to be deferred whilst still ensuring cut through. For less important / FYI messages, consider channels such as Screensaver messaging, Snap Mag, or the scrolling ticker tool."IT doesn't have time to implement this"
The hosted version can be tested and deployed by IT in just a few hours. Click here for a typical project implementation plan."What’s the cost?"
Annual license fees start from $1 /user / channel / yr year (for large enterprises).
Related Resources and Tools
- Scrolling Desktop Ticker tool
- Internal Crisis Communication
- Case Study - Desktop Alerts in a Call Center
- Desktop Alert Data Sheet
