Customer Success Program

Your success is our success

When you’re comparing software service providers, one of the most important considerations is customer service aftercare.

Many providers promise the world, but fail to deliver.

Here at SnapComms, we’re extremely proud of our dedicated, expert Customer Success team. We stay true to our word, helping customers succeed every step of the way. After all, your success is our success.

Our job is to ensure you become a confident and capable user of SnapComms fast, delivering the return on investment you need. Here’s how:

Customized onboarding program

Your friendly Customer Success Team will spend the first 30 days training you on all the technical and operational aspects of SnapComms. You’ll learn how easy it is to create and send content, and we'll support you in completing custom templates, so that your messages beautifully align with your brand.

Designated Customer Success Manager

You’ll have a designated Customer Success Manager (CSM) who’s always just a phone call away. And if you’re keen, we can schedule monthly calls to make absolutely sure you’re getting the support you need. We’re on your team!

Quarterly account reviews

Through your quarterly account reviews we’ll update you on any new features and functions of your SnapComms Content Manager. We’ll share best practice for using the tools and determine quarterly goals to achieve your ROI.

Technical support 24/7

Expert technical support is included in your license. If you log any issues or tickets, our Technical Support team will attend to these immediately and ensure quick resolution. Your Customer Success Manager will be copied on the reply to monitor the issue and escalate if necessary.

Regular customer success newsletter

“The Connection” is our bi-monthly digital newsletter written exclusively for SnapComms users. It shares product information, case studies, IC trends and an overview of new features.

Product/feature webinars

Broadcast live from SnapComms HQ, our Product Team presents regular webinars where you’ll discover new products and features, plus best practices and use cases. These interactive sessions are a great opportunity to liaise directly with our product developers.

Product development

We genuinely listen to our customers and act on their feedback. Our product range is constantly growing and improving, so we’ll bring exciting new solutions to your attention to help you in your role.

Knowledge base

Whether you’re an absolute beginner, or SnapComms Super User, our extensive, easy-to-use online knowledge centre answers everything you’ll ever need to know about using our tools. Unrivalled.

Management of annual contract renewal

As you become more familiar with the SnapComms portfolio, you may wish to expand your IC toolkit. Or you might be happy to stay with what you’ve got. Either way, we’ll be there to streamline the renewal process without any fuss.

What customers have to say

Don’t just take our word for it. See what our customers are saying in testimonials and find out how the SnapComms platform is supercharging their internal communications in case studies.

“I was extremely satisfied with the SnapComms team and their response to the situation at hand. Thank you to all the Customer Success team at SnapComms!”.

Matt Michaels, North Mill Equipment Finance