When you’re comparing software service providers, one of the most important considerations is customer service aftercare.
Many providers promise the world, but fail to deliver.
Here at SnapComms, we’re extremely proud of our dedicated, expert Customer Success team. We stay true to our word, helping customers succeed every step of the way. After all, your success is our success.
CUSTOMIZED ONBOARDING PROGRAM
Your friendly Customer Success Team will spend the first 30 days training you on all the technical and operational aspects of SnapComms. You’ll learn how easy it is to create and send content using our tools. We’ll provide support in completing branded or custom
DEDICATED CUSTOMER SUCCESS MANAGER
QUARTERLY ACCOUNT REVIEWS
TECHNICAL SUPPORT 24/7
If you’ve logged any Technical Support issues or tickets, we’ll be across these immediately, and will manage the process to ensure quick resolution by our Technical Support team. This includes any necessary ticket escalation.
MONTHLY CUSTOMER SUCCESS NEWSLETTER
“The Connection” is our monthly digital newsletter written exclusively for SnapComms users. It shares product information, case studies, IC trends, and an overview of new features (which includes a webinar option).
MONTHLY PRODUCT/FEATURE WEBINARS
PRODUCT DEVELOPMENT ADVOCATE
MANAGEMENT OF ANNUAL CONTRACT RENEWAL
As we get to know you better and understand your world, we’ll bring existing and new solutions to your attention to help you in your role.
Whether you’re an absolute
We’ll guide you through best practices and reporting.
WHAT CUSTOMERS HAVE TO SAY
"I want to commend the SnapComms Customer Success Team on their skills with the SnapComms software and servers. They are credited with getting our server application, activated and tested."
− Dwayne Bruns, Veterans Affairs
I'm leaving this feedback because I was extremely satisfied with the SnapComms team and their response to the situation at hand. Thank you to all the Customer Success team at SnapComms!
− Matt Michaels, North Mill Equipment Finance