Customer Success

The SnapComms Difference

When you’re comparing software service providers, one of the most important considerations is customer service aftercare. 

Many providers promise the world, but fail to deliver.  

Here at SnapComms, we’re extremely proud of our dedicated, expert Customer Success team. We stay true to our word, helping customers succeed every step of the way. After all, your success is our success.

Our job is to ensure you become a confident and capable user of SnapComms fast, delivering the return on investment you need. Here’s how:

 

CUSTOMIZED ONBOARDING PROGRAM

Your friendly Customer Success Team will spend the first 30 days training you on all the technical and operational aspects of SnapComms. You’ll learn how easy it is to create and send content using our tools. We’ll provide support in completing branded or custom templates, so that your messages beautifully align with your company’s look and feel.

DEDICATED CUSTOMER SUCCESS MANAGER
You’ll have your own dedicated Customer Success Manager (CSM) who’s always just a phone call away. And if you’re keen, we can schedule monthly calls to make absolutely sure you’re getting the support you need. We’re on your team!

QUARTERLY ACCOUNT REVIEWS

Through your quarterly account reviews we’ll update you on any new features and functions of your SnapComms Content Manager. We’ll share best practice for using the tools, and determine quarterly goals to achieve your ROI.

TECHNICAL SUPPORT 24/7

If you’ve logged any Technical Support issues or tickets, we’ll be across these immediately, and will manage the process to ensure quick resolution by our Technical Support team. This includes any necessary ticket escalation.

MONTHLY CUSTOMER SUCCESS NEWSLETTER

“The Connection” is our monthly digital newsletter written exclusively for SnapComms users. It shares product information, case studies, IC trends, and an overview of new features (which includes a webinar option).

MONTHLY PRODUCT/FEATURE WEBINARS
Broadcast live from SnapComms HQ, our Product Team presents monthly webinars where you’ll discover new products and features. These interactive sessions cover best practices, use cases—and a great opportunity to liaise directly with our product developers.

PRODUCT DEVELOPMENT ADVOCATE
We genuinely listen to our customers and act on their feedback. This is why our product range is constantly growing and improving. Tell us your needs and we’ll pass it on to our Product Development team.

MANAGEMENT OF ANNUAL CONTRACT RENEWAL
As you become more familiar with the SnapComms portfolio, you may wish to expand your IC toolkit. Or you might be happy to stay with what you’ve got. Either way, we’ll be there to streamline the renewal process without any fuss.

CUSTOMER SOLUTIONS

As we get to know you better and understand your world, we’ll bring existing and new solutions to your attention to help you in your role.

KNOWLEDGE BASE

Whether you’re an absolute beginner, or SnapComms Super User, our extensive, easy-to-use online knowledge centre answers everything you’ll ever need to know about using our tools. Unrivalled.

ROI ASSURANCE

We’ll guide you through best practices and reporting.

But don’t just take our word, see what our customers are saying - read our case studies.

 

WHAT CUSTOMERS HAVE TO SAY

 

More Testimonials