Contact Center Blogs

5 Reasons Internal Communications Are A Must For Virtual Call Centers

Posted 13 March, 2019 in Internal Communications Contact Center

Virtual call centers are one of the growth areas in modern organizations.

Their popularity has grown out of a business need to improve efficiencies, streamline operations, and generate positive ROI.

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Top 5 Trends Driving the Growth of Virtual Call Centers

Posted 18 August, 2018

Let’s play a word association game. If you hear “Call centers”, what do you visualize? Banks of desk-bound workers in a big corporate building, all wearing headsets and busily typing at computers?

The truth might surprise you.

Internal Communications Contact Center