Employee engagement is the silver bullet for workplace success. When staff are engaged, performance is lifted across the board – customer satisfaction, employee retention, productivity and wellbeing.
Disengaged workers are leaving their jobs faster than ever, and engagement, not pay or perks, is the main reason why. Employee engagement is tougher than ever for businesses, according to the Gallup State of the Global Workplace 2021 Report.
Setting objectives for your employee experience (EX) programs can deliver a 1.6x higher impact on your company performance.
One of the most powerful assets a business has is also one of its least tangible. Employee experience (EX) is a crucial influence on business performance. Positive EX strengthens an organization. Negative EX undermines it.
Employees have had a rough ride this year. The COVID-19 crisis has turned their world upside down, both at work and at home. Where we work, the way we work, even if we work, have all changed dramatically.
Customer experience is intertwined with the employee experience. Richard Branson famously said, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”