It And Technology Blogs

Hospitals and healthcare facilities are huge users of IT services. Hundreds of staff rely on thousands of systems to help them deliver the best patient care. Keeping systems up to date, secure and used is a challenge for busy IT teams.

Successfully returning to work after the COVID-19 pandemic requires careful balancing of business objectives and employee needs.

Like many internal communications professionals and HR Managers across the world, you’re probably still reeling from just how much has changed recently – in the world and at work.

The COVID-19 pandemic has had a major, immediate impact on IT Managers. With whole organizations unable to work from central locations, IT teams have found themselves scrambling to accommodate working from home operations.

Staff are more demanding than ever of their IT teams. Uptime and seamless delivery alone don’t cut it. They also expect a great end user experience.

When planning an IT outage or experiencing an unplanned outage, it’s important to communicate well with all employees affected.

IT outages are bad news for everyone.

Employees can’t work, your IT team are swamped with calls, management worry about the impact on business.

The hard truth is that most IT rollouts fail. Even when every technical issue is resolved, staff must still be informed about, invested in and using the tool.

Effective internal communication is central to acceptance, user adoption and effective usage of any new systems introduced by IT teams.

But changing how staff work takes effort. They need to be informed of the value of the technology and engaged with it in order for them to use it effectively.