The life of an IT Helpdesk Manager is a busy one. Calls are flooding into your service desk, tickets are coming in online, user demands are on the rise.
IT teams may be employed more for their technical skills than their wordsmithing. But it’s important to be able to communicate IT messages effectively.
System maintenance and outages are a fact of life these days – for IT teams and customers. Communication is key to stay focused and avoid frustration.
COVID-19 put technology in the spotlight like never before. Sudden changes to working environments forced a rapid refocus for technology teams.
In 1994, Bill Gates said that “Banking is necessary, banks are not.” Twenty years later, time has proved him right.
Hospitals and healthcare facilities are huge users of IT services. Hundreds of staff rely on thousands of systems to help them deliver the best patient care. Keeping systems up to date, secure and used is a challenge for busy IT teams.
Successfully returning to work after the COVID-19 pandemic requires careful balancing of business objectives and employee needs.
Like many internal communications professionals and HR Managers across the world, you’re probably still reeling from just how much has changed recently – in the world and at work.
The COVID-19 pandemic has had a major, immediate impact on IT Managers. With whole organizations unable to work from central locations, IT teams have found themselves scrambling to accommodate working from home operations.
Staff are more demanding than ever of their IT teams. Uptime and seamless delivery alone don’t cut it. They also expect a great end user experience.