Beeping machines, ringing phones, overhead announcements – these are the familiar sounds of a busy hospital.
But excessive noise heavily impacts patient satisfaction scores. In fact, it's the second worst performing area, after communication about medicines, as monitored by Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)*.
Conflicts of interest and sexual harassment are the priority themes that Ethics and Compliance officers will be communicating in the coming months, according to our survey at SCCE’s Compliance & Ethics conference in Chicago last week (September 2016).
One month on and the Brits are still grappling with the shock result of their Brexit referendum. Three thousand miles away, and the Americans are in the midst of what has to be the most spectacular election campaign in living memory.
Only time will tell if this is the start of a better future. But right now, there’s a job to be done to reassure, unite and guide employees through this ambiguous time.
Uncertainty gives folk the jitters. Employees feel vulnerable, confused, and look for direction. Ironically, this presents a golden opportunity for business leaders to drive unity and demonstrate leadership skills. But, how?
Today is the internal communicator’s finest hour.
The Brits' decision to exit the EU has taken many organizations by surprise. Now the focus for business must be to reassure employees and prevent a company-wide panic attack.
Here’s a quick guide to what and how you should be communicating during the upcoming weeks and months.
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