Updated December 15, 2021
IT outages are bad news for everyone. Employees can’t work, your IT team are swamped with calls, management worry about the impact on business.
Effective internal communication is central to acceptance, user adoption and effective usage of any new systems introduced by IT teams.
But changing how staff work takes effort. They need to be informed of the value of the technology and engaged with it in order for them to use it effectively.