Achieving Operational Excellence In Healthcare

Posted 17 July, 2018 in Hospitals and Healthcare, Internal Communications

More than half a million people in the south-east of the UK rely on East Berkshire Primary Care Out of Hours (EBPCOOH) for healthcare services.

Cases can be urgent, the environment stressful. Providing high levels of care for 650,000 customers requires the clinic’s 370 staff to operate efficiently.

But reminding staff to complete key tasks is a bore. For CEO Patrick Rogan, it was critical to maintain operational efficiencies, without resorting to nagging his staff.

Watch the secret of Patrick’s success in increasing staff productivity so everyone wins.


Effective internal communications has been one of the key pillars of success for EBPCOOH.

Do the employee communications at your organization need a shot in the arm? If so, why not contact us today to find out how we could help you.

Hospitals and Healthcare Internal Communications