The ever-changing world of healthcare today presents a number of challenges to management.
Strategies established at the beginning of the year are fast overcome and impacted by legislative updates, new technologies and any number of changes in the marketplace.
Banks and insurance companies are complex organizations where change is constant. Product change, regulatory change, technology change. Managing compliance risk in this environment is difficult.
Virtual call centers are one of the growth areas in modern organizations.
Their popularity has grown out of a business need to improve efficiencies, streamline operations, and generate positive ROI.
Internal communications is coming of age.
Far from being a function carried out by a sole person in only the largest of organizations, it’s now recognized as a critical business discipline.
Staff would rather communicate with their immediate supervisor than any other level of management.
This is particularly true during uncertain times.
Staff may start to distrust the ‘corporate mouthpieces’ such as the intranet, and turn to their managers for interpretation.
Updated March 3, 2022
There’s something about St. Patrick’s Day that brings out the light-hearted side in all of us.
Effective internal communication is central to acceptance, user adoption and effective usage of any new systems introduced by IT teams.
But changing how staff work takes effort. They need to be informed of the value of the technology and engaged with it in order for them to use it effectively.
It’s day one in a new job. Exciting times ahead, right? Perhaps not. Nearly three-quarters (74%) of US employees are actively looking or open to new opportunities in the next 6-12 months (Source: Lattice).
Picture this. You’re sitting at your desk, working diligently. Your phone is nearby, so you pick it up quickly, just to check if there are any new messages. In the short time it takes you to do this, a cyber-attack has occurred somewhere in the world.
Gone are the days when internal communications were an afterthought, comprising a quick email sent to all staff - job done. Nowadays, internal communications are regarded as a critical function. There’s a wider appreciation of its impact and a deeper understanding of what does and doesn’t work.
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