SnapComms Blog

Like many internal communications professionals and HR Managers across the world, you’re probably still reeling from just how much has changed recently – in the world and at work.

The COVID-19 pandemic has had a major, immediate impact on IT Managers. With whole organizations unable to work from central locations, IT teams have found themselves scrambling to accommodate working from home operations.

Remember opening the box of a product you’ve purchased, only to be confounded by an amazingly detailed and utterly confusing instruction booklet?

Updated July 30, 2024

When planning an IT outage or experiencing an unplanned outage, it’s important to communicate well with all employees affected.

The hard truth is that most IT rollouts fail. Even when every technical issue is resolved, staff must still be informed about, invested in and using the tool.

Uncertainty is bad for business. Few people thrive when they are feeling nervous and insecure. Most of us work best when we have a clear picture of where our organization is heading and what we need to do to contribute.

Staff would rather communicate with their immediate supervisor than any other level of management.

This is particularly true during uncertain times.

Staff may start to distrust the ‘corporate mouthpieces’ such as the intranet, and turn to their managers for interpretation.

Effective internal communication is central to acceptance, user adoption and effective usage of any new systems introduced by IT teams.

But changing how staff work takes effort. They need to be informed of the value of the technology and engaged with it in order for them to use it effectively.

An exclusive guest article by leadership and communication specialist David Grossman, founder and CEO of renowned consultancy The Grossman Group.

Tactics.  We love ‘em.  Many of us can’t get enough of them.

It’s often what we gravitate to because it’s what we know how to do really well.  We can execute like nobody’s business!